Director, Pharmacy Implementation

Clearway Health•Boston, MA

6d•Hybrid

About The Position

At Clearway Health, we’ve been recognized as a Great Place to Work® for three years in a row—and we’re just getting started. We’re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you’re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you’ll fit right in. If you’re looking for a role where you can truly make an impact, keep reading below! The Director of Implementation is a senior leader accountable for the strategic oversight and successful execution of all new client implementations within their portfolio. This role owns end-to-end implementation performance, ensuring initiatives are delivered on time, within scope and aligned with organizational objectives. They will provide leadership and direction to the Onsite Implementation Team Manager and Implementation Specialists, serving as the primary business owner for all implementation activities. They are responsible for establishing governance, driving cross-functional alignment, and ensuring operational readiness across diverse client environments. Partnering closely with electronic health record vendors, client IT organizations, and clinical leadership, the Director builds and maintains strong executive-level relationships to enable seamless system integration and successful program launches. They anticipate and mitigate risks, resolve complex challenges, and ensure all systems and workflows are optimized for Clearway Health’s operational model. This role will lead continuous improvement efforts across implementations, systematically capturing insights and translating them into scalable processes, tools, and best practices. The Director plays a key role in advancing implementation strategy by developing new methodologies, enhancing team capabilities, and providing our stakeholders on innovative, efficient, and sustainable models for specialty pharmacy service delivery.

Requirements

Pharmacist with PharmD or BS Pharm required.
Must be registered as a Pharmacist with the Board of Pharmacy in any US jurisdiction in good standing (multi-state licensure preferred).
7+ years of pharmacy leadership experience, preferably with specialty pharmacy experience.
Leading teams that work nation-wide.
Specialty pharmacy experience.
Experience with submission of prior authorization requests to third party payors.
Familiarity with 340B drug program and ACO hospital models.
Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
Must practice discretion and confidentiality as position deals with highly sensitive and private data.
Ability to understand, explain, and actively promote company objectives through direct coordination and commitment to the program’s goals.
Flexibility to adapt to changes in the departmental needs, including but not limited to helping other team members, adjusting assignments, etc.
Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.
Comprehensive understanding of all the procedures, systems, and equipment used by pharmacists and pharmacy technicians as well as a high level of proficiency in performing pharmacy technician duties and responsibilities.
High level of analytical ability, organizational and personal management skills to function as a role model and focus to ensure the concerted approach to operations. Must also be able to evaluate current pharmacy services and procedures to improve them by gathering data from a wide variety of sources through an evaluative research process. In addition, must have some practice experience working with, as well as, revising and/or implementing information systems.
Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
Familiarity with common Electronic Health Records, Pharmacy Dispensing Systems, and clinical requirements for specialty pharmacy practice.

Nice To Haves

Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.

Responsibilities

Oversight of the development of client specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites, including training materials and education for pharmacy liaison teams.
Coordinate with client partners to bring key systems live during new implementations, including data integration, creation of prescription order management tools, and auditing systems post-go live to ensure accurate and complete data integration.
Assist with transition of new programs to the permanent onsite Site Director, including transfer of key knowledge and relationships built during implementation. Develops effective handover plans for end of implementation process to permanent client service leadership.
Create and manage implementation plan ensuring project stays on schedule, on budget and all performance agreements during the implementation phase (this includes enrollments, performance to Pro Forma and other key metrics).
Lead and facilitate project governance meetings that align with implementation plans and overall company goals. This includes initial meetings with clinic and medical leadership, marketing, IT, HR, and other specialty areas, reoccurring change management meetings, and executive updates.
Prepare weekly, monthly, and ad hoc reporting views as required to keep stakeholders at all levels appropriately informed of project progress and recognized risks/action plans.
Execute strategic plans and program implementation that may be highly customized based on the unique settings, success criteria, and goals of the client.
Drive active client participation throughout implementation to accurately deliver on program goals and client vision, as well as build strong and collaborative client relationships.
Ensure set up, monitor, and track recruiting and operational metrics for each client including client, provider, and client satisfaction.
Identify technical and operational barriers inhibiting growth of CH services and escalate as needed.
Advise and develop the refinement of workflows and processes post launch to help clients and clinic teams deliver CH Specialty Pharmacy experience to patients.
Adapt to varying communication to support the successful implementation to pharmacy and other health system leaders.
Oversee the Implementation Team, including Implementation Team Managers, and create a high performance and accountable environment that fosters team member growth and excellent customer service.
Contribute to ongoing development of a scalable Implementation Team framework and excellence.
Identify root causes of issues; and work closely with the Senior Director, Pharmacy Operations to define new processes and quality improvements while fostering a positive work environment.
Cultivate leadership and coaching skills by training, mentoring, and providing support to assigned Implementation Managers.