Customer Technology Implementation Director

Taylor Communications•Eden Prairie, MN

5d•Onsite

About The Position

Taylor Corporation is seeking a Customer Technology Implementation Director to oversee the end-to-end execution, standardization, and continuous improvement of technology implementations across its customer technology platforms. This role is crucial for managing growing implementation demand by providing a single point of accountability for delivery outcomes, operational discipline, and scalability. The company is looking for leaders who are passionate about their work, open to new ideas, and inspire the best in others, as part of Taylor's mission to power the world's leading brands and unlock potential.

Requirements

8+ years of experience leading complex technology implementations or delivery operations
3+ years in a client-facing role
3+ years of people leadership experience
Demonstrated success building repeatable delivery models and operating discipline
Strong cross-functional leadership and stakeholder management skills
Experience managing implementation capacity, prioritization, and execution under competing demands
Familiarity with customer onboarding, support readiness, and post-go-live stabilization models
Experience with Monday.com
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Experience with eCommerce or ordering platform implementations
Background in scaling multi-client or multi-platform delivery teams
Comfortable exploring the use of AI in continuous improvement & operational efficiency

Responsibilities

Directly manage and develop a team of 9-10 technology implementation specialists.
Lead implementation capacity planning and resource management, including contractor onboarding and utilization.
Coordinate cross-functional staffing and sequencing to ensure the team can deliver against implementation demand.
Own end-to-end implementation delivery outcomes across all Customer Technology platforms (3-4 customer-facing platforms), including new client implementations and migrations from legacy to strategic platforms.
Serve as the single accountable leader for implementation timelines, scope management, delivery quality, and client readiness.
Establish (or mature) and enforce a standardized, step-by-step implementation operating model from pre-sales through contracting, discovery, execution, go-live, and support SLAs, including global and platform-specific checklists, readiness criteria, and retrospectives.
Coordinate cross-functional execution and partnership with Sales, Category Leadership, Software Engineering, Project Management, Operations, Application Support, Security, and Legal.
Identify, track, and improve implementation KPIs such as cycle time, defect leakage, post-go-live support load, and overall implementation success.
Clearly communicate implementation status across client and internal stakeholders (from analyst to C-suite) using consistent reporting and executive-ready summaries.
Drive continuous improvement to reduce rework, delivery friction, and onboarding risk, supporting technology-enabled revenue growth, innovation, and migration initiatives.