Meritain Director, Pharmacy Client Management

CVS Health•Amherst, CT

4d•$68,000 - $174,134•Remote

About The Position

The Director, Pharmacy Client Management leads a team of account executives, driving strategic and operational excellence to ensure client satisfaction, retention, and growth. This role partners closely with senior client leadership and cross-functional teams to deliver consultative solutions, resolve issues, and advance the adoption of Meritain Pharmacy Solutions’ products and services. In addition to a base salary, this role is also eligible for Sales Incentive Commissions.

Requirements

Bachelor’s degree or equivalent work experience.
Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self-funded health plans.
Minimum 4 years of leadership or people management experience.
Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits.
Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels.
Strong organizational and prioritization skills; able to manage multiple complex projects under pressure and tight deadlines.
Proven ability to create a compelling vision, inspire action, and deliver team results.
Demonstrated success in strategic planning, client retention, and product adoption.
Analytical skills to develop solutions for complex client challenges.
Experience working effectively in a matrixed team environment and leading cross-departmental initiatives.
Track record of identifying improvement opportunities and leading process change.
Ability to travel up to 30% of the time.
Flexibility to work outside standard business hours as needed.

Nice To Haves

Experience in PBM client management or sales leadership.

Responsibilities

Provide strategic direction and operational oversight to the account executive team.
Coach, mentor, and develop team members to achieve high performance and professional growth.
Assign and manage account executive portfolios to align with strategic goals and support client retention.
Model leadership expectations and foster a collaborative, high-trust team culture.
Build and maintain consultative partnerships with senior client stakeholders.
Serve as the primary escalation point for client issues, ensuring timely and effective resolution.
Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies.
Gather and act on routine feedback from client contacts to continuously improve service delivery.
Develop and implement standard operating procedures and reporting requirements for consistent, high-quality client service.
Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues.
Collaborate with cross-functional partners to drive process improvements and ensure strategic alignment across the enterprise.
Lead contract negotiations and pricing for new business and renewals.
Participate in request for proposal (RFP) processes and provide account leadership during project implementations.
Support the development and execution of consultant engagement strategies to expand market presence.
Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives.
Oversee employee relations, including conflict resolution and performance management.
Attend face-to-face meetings with customers as needed to support team and client engagement.
Perform additional responsibilities as assigned to support organizational success.