Director - Personal Shopping & Client Relations North America @MYTHERESA

MR PORTER•New York, NY

22h•$200,000•Hybrid

About The Position

To support our Personal Shopping and Client Relations team, we are searching for a Director Personal Shopping & Client Relations North America to be based in our New York office. This role will own the performance and growth of the Personal Shopping function across North America, driving regional revenue targets, productivity, and contribution to overall e-commerce sales. The Director will partner with leadership to align on strategy, targets, and expansion opportunities. The role involves managing and developing a high-performing team of Personal Shoppers, setting clear KPIs and performance expectations, and building a best-in-class team. Additionally, the Director will elevate the client experience by maintaining direct relationships with top-tier clients, ensuring a seamless experience, and acting as a brand ambassador. The role also focuses on data-led clienteling, leveraging insights to inform outreach, optimizing client segmentation, retention, and reactivation, and identifying opportunities to increase client lifetime value. The Director will lead the strategy and execution of client events and activations, and contribute to the evolution of Mytheresa’s global Personal Shopping strategy, partnering with Technology and Product teams to enhance clienteling tools.

Requirements

8–12+ years of experience in luxury retail, e-commerce, or personal shopping
Proven track record of leading high-performing, client-facing teams across a region
Deep understanding of the North American luxury client
Analytical mindset with the ability to translate data into actionable strategies
Exceptional communication and relationship-building skills
Passion for luxury fashion and delivering an elevated client experience

Responsibilities

Own the performance and growth of the Personal Shopping function across North America
Drive regional revenue targets, productivity, and contribution to overall e-commerce sales
Partner with leadership to align on strategy, targets, and expansion opportunities
Lead, coach, and develop a team of Personal Shoppers across the U.S.
Set clear KPIs and performance expectations, fostering a culture of accountability and excellence
Build and scale a best-in-class team to support continued growth
Maintain direct relationships with top-tier clients, delivering highly personalized service
Ensure a seamless, elevated experience across all touchpoints
Act as a brand ambassador, representing Mytheresa’s standards of luxury and service
Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies
Optimize client segmentation, retention, and reactivation efforts
Identify opportunities to increase client lifetime value and repeat business
Lead the strategy and execution of high-impact client events across North America
Partner with cross-functional teams to deliver elevated, revenue-driving experiences
Utilize activations to acquire, retain, and grow key client relationships
Contribute to the evolution of Mytheresa’s global Personal Shopping strategy
Partner with Technology and Product teams to enhance clienteling tools and capabilities
Stay ahead of industry trends to continuously innovate the client experience