Director, Personal Lines Programs

AIG • New York, NY

8d • $150,000 - $180,000 • Onsite

About The Position

The Director, Personal Lines Programs provides active governance and direct oversight for a key Managing General Underwriter (MGU) partner, serving as a primary safeguard for program integrity. The role ensures that the MGU’s execution across a diverse and complex portfolio aligns with AIG’s regulatory and operational standards, and oversees the internal controls and operational infrastructure supporting a $1.7 billion portfolio. The successful candidate will bring a strong operations background and technical intuition to ensure compliance mandates and IT controls are reflected in the MGU’s systems, supporting compliance, profitability, and growth.

The position leads regulatory and compliance governance, audit oversight, milestone tracking, rating integrity and system controls, validation of operational changes, and analysis of program performance. It investigates changes in business results to determine whether they stem from underwriting trends, system errors, or market conditions. AIG describes its work environment as primarily in-office to support in-person collaboration.

Requirements

• 10 or more years of progressive experience in insurance operations, compliance, project management, or MGU/carrier oversight.
• Strong understanding of rating engines and policy administration systems, with the technical intuition to audit complex systems and mechanics.
• Proven ability to track high-stakes deliverables across multiple workstreams and hold external partners accountable to deadlines.
• Ability and drive to investigate data in depth to identify operational inconsistencies and opportunities for improvement.
• Strong experience managing compliance audits, IT controls, and quality assurance frameworks.
• Proven ability to hold external MGU partners accountable while fostering productive, growth-oriented relationships.
• Working knowledge of admitted and Excess & Surplus (E&S) products, rates, and regulatory requirements.
• Ability to use analytical tools and complex reporting to derive business insights and evaluate emerging insurance technology solutions.

Responsibilities

• Serve as the central point of accountability for regulatory requirements issued by the AIG Compliance Officer and ensure the MGU integrates them into programming and workflows.
• Oversee internal and external regulatory audits, ensure audit-ready practices, and proactively remediate operational gaps.
• Track and hold the MGU accountable for critical timelines, including rate filings, form and contract updates, and defect resolution.
• Oversee MGU processes for rating integrity, including proper testing and correct implementation of rate updates in its systems.
• Audit MGU systems and controls, verifying the accuracy of system-generated outputs and the strength of the IT control environment.
• Validate MGU operational changes to prevent financial leakage and regulatory risk.
• Monitor program performance for compliance, profitability, and growth.
• Conduct detailed reviews of business results and identify whether performance changes are driven by underwriting trends, system errors, or market conditions.

Benefits

• Competitive benefits package focused on health, wellbeing, financial security, and professional development.
• Eligible for a bonus under the terms of the applicable incentive plan.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed