Director, Performance Marketing

CNX•USA, OR, Work-at-Home, OR

1d•Remote

About The Position

The Director, Account Management is a senior client and people leader responsible for driving long-term customer value, revenue growth, and partnership expansion across a portfolio of complex accounts. This role owns executive-level client relationships, sets account strategy, and leads high-performing account teams to deliver measurable business outcomes for both clients and the organization. The Director serves as the voice of the customer internally and the strategic steward of the account externally, ensuring alignment between client needs, operational delivery, and account growth. We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Requirements

Bachelor’s degree required (MBA or equivalent experience preferred)
10+ years of progressive experience in account management, customer success, or client leadership
10+ years leading complex, enterprise-level client relationships
Proven experience managing large contracts, renewals, and negotiations
Strong business acumen with experience in data-driven decision-making
Expertise in CRM platforms (example: Salesforce), forecasting, and performance management
Exceptional executive communication, storytelling, and influencing skills

Responsibilities

Own executive-level relationships across major accounts, acting as the primary escalation point and trusted advisor
Develop and execute multi-year account strategies focused on retention, expansion, and value creation
Identify and convert embedded and organic growth opportunities, including upsell, cross-sell, and scope expansion
Lead contract negotiations, renewals, pricing discussions, and amendments to maximize long-term value
Proactively manage risk, anticipate client concerns, and drive resolution before issues escalate
Maintain full ownership of account financial performance, including revenue forecasting, margin optimization, and profitability
Partner with Finance and Operations to ensure predictable forecasting, strong pipeline hygiene, and operational efficiency
Monitor competitive dynamics and protect accounts from erosion through differentiated value and superior execution
Lead, coach, and develop Account Management leaders and teams, fostering a culture of accountability, ownership, and continuous improvement
Set clear performance expectations tied to growth, customer outcomes, and client satisfaction
Enable team success through playbooks, best practices, and scalable processes
Champion diversity of thought, collaboration, and high employee engagement
Collaborate closely with Creative, Product, IT, Delivery, and Finance to achieve seamless, end-to-end client experiences
Ensure contractual commitments are translated into executable plans and successfully launched
Drive consistent communication standards with a “no surprises” mindset
Leverage data, CRM insights, and performance metrics to inform decisions and drive continuous improvement
Capture and scale intellectual capital, lessons learned, and client innovations across the organization