DIRECTOR, PEOPLE OPERATIONS & SOLUTIONS - HYBRID

Green Shield Canada•Toronto, ON

1d•Hybrid

About The Position

The Director, People Operations & Solutions reports to the Executive Vice President, Head of People & Culture as part of GreenShield’s (GS) People & Culture (P&C) department. This role will be accountable to design, develop, deploy, and operate the technology and analytics capabilities and roadmap for the tools and data needed to support our strategy, operating model, structure, processes, and people. This role will be focused on establishing business solutions that support and drive ongoing operational efficiency for our people and in service of our overall workforce. This role also establishes the digital foundation for outstanding service standards and pre-determines intake and access routes tailored to specific client groups. This role will enable enhanced service delivery for our people processes to improve the employee and leader experience through enhanced insights and direct access to information and knowledge sharing. This role will play a critical leadership role in for our people: Operational Frameworks, Process Improvements, or Direction Definition: Oversight and support in delivering the people, process and technology solutions of the P&C TOM. Organization Enablement: Optimized and enhanced interactions to enable future state experiences and outcomes. Technology & Analytics Enabler: Technical and analytics solutions to enable better outcomes.

Requirements

Undergraduate degree in Human Resources, Business Administration, Technology, Data Science, or related field.
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
Strong leadership skills, self-driven and resourceful
Problem-solving experience with the ability to analyze processes and provide innovative solutions in a collaborative, agile way from process design to implementation
Experience solving complex business challenges through technology. This includes providing direction as a subject matter expert capable of conceptualizing, designing, delivering, and managing ongoing support for technology solutions.
Proven experience in developing and implementing processes and solutions to support data, reporting and analyses.
Strategic Thinker: Capable of seeing the big picture and anticipating future needs through planning.
Detail-Oriented: Ensures accuracy and thoroughness in tasks by understanding their components.
Technology solutioning: Requirements gathering, configuration or design, implementation, and strategic road mapping.
Data: Governance, modelling, and familiarity with ETL processes.
Reporting: Designing reports, dashboards, and overall compelling data visualizations.
Analysis: Techniques such as root cause analysis, statistical modelling, and predictive modelling to influence decision-making, process, and solution design to provide insights to staff at all levels—from the front-line to executive levels.
Communications: Stakeholder engagement, collaboration, managing, presenting findings while crafting and delivering compelling stories.
Management: Through both formal decision-making authority and through influence to drive change.

Nice To Haves

experience with people and/or human resources processes and operations is an asset but not required.
Experience with people and/or human resources technology solutions is an asset but not required.
Experience with people and/or human resources data, reporting and analysis is an asset but not required.
Certifications or formal training in Project Management, Change Management, BI Tools (e.g., Tableau, PowerBI, etc.), Analytics, Data Management—these are assets but not required.

Responsibilities

People Operations: Lead operational delivery across payroll, case management, service intake/routing, knowledge management, controls, issue resolution, and service quality, ensuring reliable experiences for employees, leaders, and People & Culture stakeholders.
Workday Application Management Service Management: Own and lead the ongoing Workday AMS operating model, including service governance, vendor coordination, release/enhancement prioritization, issue resolution, sustainment planning, and alignment of Workday capability to People & Culture priorities.
Solutions / Process Optimization: Identify, design, and implement process improvements, automation, digital solutions, and analytics-enabled ways of working that simplify operations, improve efficiency, and increase scalability across People & Culture services.
Team Leadership: Provide leadership, prioritization, coaching, resource planning, stakeholder alignment, and delivery oversight for the People Operations & Solutions team, balancing strategic project delivery with business-as-usual operational excellence.
Technology Strategy: Develop & implement.
Technology Operations: Solution design, implementation, ongoing maintenance, solution support.
Metrics: OKRs & Operational KPIs.
Data: Governance, modelling & management for P&C operations, organization design, and the overall GreenShield workforce.
Reporting: Design and quality assurance.
Analytics: Supporting proactive decision-making for P&C operations, GreenShield organization design, and the overall people strategy and its workforce planning.
Change Management: Ongoing processes & systems engagement & support.