Director, People Operations + Employee Experience (Hybrid / Boston)

Skedda • Boston, MA

3d • Hybrid

About The Position

Skedda is seeking an experienced People Operations professional to manage and execute People Operations processes for over 110 teammates globally. This role will lead and improve all aspects of the hiring and employee experience for a globally distributed workforce. The position involves close partnership with leadership on People strategy, organizational effectiveness, and employee experience. The role reports directly to the VP, People and Operations and requires 4-5 days per week in the Boston office. The individual will be responsible for ensuring the business can scale while preserving the company culture, with the autonomy to identify opportunities, solve problems, and direct People Operations at Skedda.

Requirements

• 5+ years of progressive HR or People Ops experience, ideally in a fast-growing, startup SaaS environment.
• Experience supporting globally distributed workforces, including hybrid employees, remote employees, contractors, and Employer of Record (EOR) teammates.
• Strong knowledge of U.S. employment law; exposure to international employment practices is a plus.
• Experience administering performance management, employee engagement, benefits, and employee lifecycle programs.
• Demonstrated ability to lead cross-functional projects and implement scalable HR processes.
• Experience with HRIS, ATS, and employee engagement platforms, ideally Rippling, Lattice, and Remote.com.
• Experience running and reviewing background checks.

Responsibilities

• Own all employee lifecycle processes, including onboarding, offboarding, promotions, transfers, organizational changes, and terminations.
• Lead end-to-end People Operations for a global workforce consisting of U.S. employees, international contractors, and Employer of Record (EOR) employees across multiple countries.
• Partner with talent acquisition on compensation benchmarking for open roles, top of funnel resume review, offer deck creation, and data analysis to continuously improve our hiring process.
• Own company engagement initiatives, including quarterly employee engagement (eNPS) surveys, analysis, and action planning.
• Manage annual open enrollment and ongoing benefits administration.
• Own our performance management process, including our mid-year and EOY performance reviews.
• Ensure compliance with federal, state, and international employment laws and HR best practices.
• Maintain employee records and ensure data integrity and compliance across HR systems.
• Own creating a great office experience for our community at our Boston headquarters.
• Develop, document, and continuously improve HR processes to support company growth and operational excellence.

Benefits

• Competitive salary, benefits package, and paid time off
• Flexible schedule
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on our culture, employee experience, and the way our company grows

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed