Director, Payment Operations

Wright-Patt Credit Union • Beavercreek, OH

1d

About The Position

The Director, Payment Operations plays a critical role in advancing the organization’s payments strategy and provides leadership, vision, and direction for WPCU’s comprehensive payment operations. This includes oversight of managed credit card programs, debit card processing, ACH and draft clearing, wires, and emerging payment solutions. This position is responsible for all essential back‑office payment functions, ensuring that credit card, debit card, and electronic payment activities are executed accurately, efficiently, and in full compliance with all regulatory and risk requirements. The Director leads the design, analysis, and implementation of operational strategies that balance strong operational performance with an exceptional member experience. In this role, the Director oversees the full scope of payment operations management—setting goals, managing the financial budget, executing strategic initiatives, and maintaining strong relationships with critical third‑party payment vendors. The ideal leader is collaborative, an effective communicator, hardworking, and a servant‑minded professional who aligns with WPCU’s service‑driven and results‑focused culture.

Responsibilities

• Develops and implements a cohesive and compelling vision for WPCU’s payment operations, capitalizes on current technologies to meet or exceed member needs, partner-employee needs, financial goals, and operational goals. Champions, develops, and communicates WPCU’s payment operations strategy to internal and external audiences.
• Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, and performing at a high level. This includes monitoring and reporting on business activity and working with the senior leadership team, the retail leadership team, and the lending leadership team in amending strategies and plans as required by changing circumstances.
• Develops and prepares subordinates for advancement through training, coaching, and feedback, with a focus on developing leadership skills.
• Oversees vendor relationships related to their respective areas. Reviews and participates in the negotiation of vendor contracts and assures vendors comply with regulatory and service level agreements.
• Provides senior leadership with in-house expertise and ongoing oversight of various operating budgets, staffing plans, goals, and key performance indicators for WPCU’s payment operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 251-500 employees