Director, Patient Services & Field Reimbursement

Halozyme • Ewing, NJ

1d

About The Position

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as a Director, Patient Services & Field Reimbursement, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives. How you will make an impact The Director, Patient Services & Field Reimbursement Strategy leads the design, optimization, and execution of the company’s patient access ecosystem across co-pay programs, patient services (hub), field reimbursement, and pharmacy coordination within the US market. This role serves as the strategic and operational owner of the end-to-end patient journey from prescription through therapy initiation and persistence. The Director, Patient Services & Field Reimbursement Strategy will build and lead a Field Reimbursement Manager (FRM) organization, oversee third-party patient services vendors, and establish business rules that ensure a consistent, efficient, and patient-centric access experience.

Requirements

• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred
• minimum of 12–15+ years of experience in pharmaceutical/biotechnology market access, patient services, reimbursement, or related functions (An equivalent combination of experience and education may be considered)
• Significant experience leading patient services programs, including co-pay and hub models
• Proven experience managing third-party vendors and complex service level agreements
• Experience building and leading field-based reimbursement or access teams preferred
• Demonstrated ability to develop and implement strategic initiatives that improve patient access and business outcomes
• Strong business sense with experience managing budgets and optimizing program spend
• Ability to lead cross-functional teams and influence without authority
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent communication and leadership skills

Responsibilities

• Improve the patient access journey from prescription through first fill, persistent refill, and recapture by strengthening coordination across specialty pharmacies, patient services, and field reimbursement
• Identify and eliminate friction in prior authorization, therapy initiation, and refill continuity to reduce abandonment and improve long-term adherence
• Establish clear ownership and operating boundaries with Sales, enabling a focused model where demand generation and access execution are tightly aligned but operationally distinct
• Design and operationalize consistent patient access pathways and business rules across channels to ensure a reliable, high-quality experience for patients and providers
• Build and scale a Field Reimbursement Manager (FRM) model that enhances provider engagement, accelerates access resolution, and directly contributes to achieving commercial goals in prior authorization effectiveness, first fill, and therapy continuation
• Optimize patient services and co-pay programs as performance levers to drive measurable improvements aligned to commercial goals in first fill, persistency, and overall access efficiency while balancing cost, quality, and outcomes
• Lead the strategic design, execution, performance and continuous improvement of patient services programs, including co-pay assistance and hub services
• Establish and refine business rules governing patient flow, access pathways, and program utilization
• Ensure a consistent, patient-centric experience across retail, specialty pharmacy, and cash-pay channels
• Identify gaps in access, affordability, and patient experience and implement scalable solutions
• Elevate performance around first fill, copay utilization, and persistency
• Optimize copay business rules, patient/clinician awareness, and investment to achieve high-end performance with frictionless user experience
• Own end-to-end management of third-party patient services vendors
• Develop, negotiate, and optimize service level agreements (SLAs) to ensure performance, quality, and cost-effectiveness
• Monitor and evaluate vendor performance using both quantitative metrics and real-world outcomes
• Lead vendor rescoping, selection, and transitions as needed, ensuring minimal disruption to patients and providers
• Build, lead, and evolve a Field Reimbursement Manager (FRM) organization in line with defined KPIs and program objectives
• Define operating model, roles, and performance expectations for FRMs
• Ensure effective resolution of reimbursement, coverage, and access barriers
• Drive coordination between FRMs, field sales, and patient services to support therapy initiation and continuation
• Partner with Sales to clearly delineate responsibilities between demand generation and patient access execution
• Collaborate with Trade & Distribution and pharmacy partners to optimize patient routing and product access
• Align with Marketing, Medical, Finance, and Compliance to ensure coordinated execution of access strategies
• Support product launches by ensuring access readiness and effective patient support infrastructure
• Identify patients at risk of therapy abandonment and implement targeted interventions
• Improve conversion from prescription to fill and enhance long-term persistence in line with brand strategy and commercial goals
• Ensure patients are directed to the most appropriate and affordable access pathways
• Optimize co-pay and patient services program spend and identify efficiencies to align with business objectives
• Identify opportunities for cost efficiency through vendor optimization and program redesign
• Establish KPIs and governance processes to monitor program performance and outcomes
• Ensure all patient services and reimbursement activities comply with applicable laws, regulations, and company policies
• Partner with Legal and Compliance to maintain appropriate program structures

Benefits

• Employee Stock Purchase Program
• 401(k) matching
• Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director