Director, Field Reimbursement & Patient Access Strategy (Field Based)

Insulet Corporation•Acton, MA

17h•Remote

About The Position

The Director, Field Reimbursement & Patient Access Strategy is a senior Market Access leader responsible for setting the strategic direction, enabling execution, and leading the Field Reimbursement Manager (FRM) team. This role serves as the connective tissue between payer strategy, field execution, and enterprise patient access objectives, ensuring that reimbursement and access initiatives are scalable, proactive, and aligned with evolving market dynamics. This leader will coach and develop FRMs, translate complex payer and policy changes into actionable field execution strategies, and partner cross‑functionally to optimize patient access, field effectiveness, and customer experience nationwide.

Requirements

Expert knowledge of healthcare reimbursement, payer dynamics, and patient access models, including direct experience with both Part D and Part B reimbursement.
Proven people leadership experience, including coaching and performance management.
Strong strategic thinking with the ability to operationalize complex concepts.
Excellent communication and executive-level presentation skills.
High level of influence and collaboration across functions.
Demonstrated ability to lead change in dynamic, matrixed environments.
Strong analytical and problem-solving capabilities.
Bachelor’s degree.
10 years of experience in healthcare reimbursement, market access, or patient access.
5 years of people leadership experience, leading field-based or customer-facing teams.
Prior leadership experience overseeing regional or national reimbursement teams.
Valid driver’s license and ability to travel regularly (including overnight travel).

Nice To Haves

Advanced degree (MBA, PharmD, MPH, or similar).
Experience in medical devices, diabetes, insulin pumps, or consumable technologies.
Demonstrated success building scalable access strategies in complex payer environments.

Responsibilities

Lead and Develop the Field Reimbursement Team: Directly lead, coach, and develop a team of Field Reimbursement Managers, fostering accountability, engagement, and professional growth.
Establish clear performance expectations aligned to patient access priorities and field needs.
Provide ongoing coaching on consultative problem‑solving, customer engagement, and strategic communication.
Partner with HR and Market Access leadership on talent planning, onboarding, and succession.
Set Patient Access and Reimbursement Strategy: Define and evolve the field reimbursement strategy in alignment with Market Access and Patient Services enterprise objectives.
Anticipate and respond to changes in payer policy, coverage decisions, reimbursement models, and competitive dynamics.
Translate payer insights into scalable field guidance, playbooks, and best practices.
Prioritize access initiatives based on impact, feasibility, and organizational readiness.
Enable Scalable Patient Access Solutions: Oversee the development and refinement of patient access narratives, educational tools, and training materials.
Ensure consistency, accuracy, and customer relevance of reimbursement messaging across regions and care settings.
Guide the field team in deploying tailored solutions that address complex access barriers while maintaining compliance.
Measure effectiveness of access solutions and continuously optimize approaches based on field feedback and outcomes.
Drive Cross‑Functional Alignment: Serve as a key Market Access representative to Sales, Clinical, Trade, Legal/Compliance, Marketing, and Operations teams.
Partner closely with sales leadership to align account strategies, targeting, and coverage planning.
Collaborate with payer and policy teams to ensure field insights inform upstream access strategy.
Champion a shared, enterprise mindset that prioritizes patient access and customer experience.
Monitor Performance and Drive Continuous Improvement: Define and track KPIs related to field reimbursement effectiveness, access outcomes, and team performance.
Analyze trends, identify gaps, and lead continuous improvement initiatives across processes and workflows.
Elevate field insights to senior leadership with actionable recommendations.
Ensure field reimbursement activities remain compliant with company policies and regulatory standards.