Director, Patient Services & Field Reimbursement

Halozyme, Inc. • Ewing, NJ

1d

About The Position

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as a Director, Patient Services & Field Reimbursement, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives.

Requirements

• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred
• Minimum of 12–15+ years of experience in pharmaceutical/biotechnology market access, patient services, reimbursement, or related functions (An equivalent combination of experience and education may be considered)
• Significant experience leading patient services programs, including co-pay and hub models
• Proven experience managing third-party vendors and complex service level agreements
• Demonstrated ability to develop and implement strategic initiatives that improve patient access and business outcomes
• Strong business sense with experience managing budgets and optimizing program spend
• Ability to lead cross-functional teams and influence without authority
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent communication and leadership skills

Nice To Haves

• Experience building and leading field-based reimbursement or access teams preferred

Responsibilities

• Leads the design, optimization, and execution of the company’s patient access ecosystem across co-pay programs, patient services (hub), field reimbursement, and pharmacy coordination within the US market.
• Serves as the strategic and operational owner of the end-to-end patient journey from prescription through therapy initiation and persistence.
• Builds and leads a Field Reimbursement Manager (FRM) organization, oversees third-party patient services vendors, and establishes business rules that ensure a consistent, efficient, and patient-centric access experience.
• Improves the patient access journey from prescription through first fill, persistent refill, and recapture by strengthening coordination across specialty pharmacies, patient services, and field reimbursement.
• Identifies and eliminates friction in prior authorization, therapy initiation, and refill continuity to reduce abandonment and improve long-term adherence.
• Establishes clear ownership and operating boundaries with Sales, enabling a focused model where demand generation and access execution are tightly aligned but operationally distinct.
• Designs and operationalizes consistent patient access pathways and business rules across channels to ensure a reliable, high-quality experience for patients and providers.
• Builds and scales a Field Reimbursement Manager (FRM) model that enhances provider engagement, accelerates access resolution, and directly contributes to achieving commercial goals in prior authorization effectiveness, first fill, and therapy continuation.
• Optimizes patient services and co-pay programs as performance levers to drive measurable improvements aligned to commercial goals in first fill, persistency, and overall access efficiency while balancing cost, quality, and outcomes.
• Leads the strategic design, execution, performance and continuous improvement of patient services programs, including co-pay assistance and hub services.
• Establishes and refines business rules governing patient flow, access pathways, and program utilization.
• Ensures a consistent, patient-centric experience across retail, specialty pharmacy, and cash-pay channels.
• Identifies gaps in access, affordability, and patient experience and implements scalable solutions.
• Elevates performance around first fill, copay utilization, and persistency.
• Optimizes copay business rules, patient/clinician awareness, and investment to achieve high-end performance with frictionless user experience.
• Owns end-to-end management of third-party patient services vendors.
• Develops, negotiates, and optimizes service level agreements (SLAs) to ensure performance, quality, and cost-effectiveness.
• Monitors and evaluates vendor performance using both quantitative metrics and real-world outcomes.
• Leads vendor rescoping, selection, and transitions as needed, ensuring minimal disruption to patients and providers.
• Builds, leads, and evolves a Field Reimbursement Manager (FRM) organization in line with defined KPIs and program objectives.
• Defines operating model, roles, and performance expectations for FRMs.
• Ensures effective resolution of reimbursement, coverage, and access barriers.
• Drives coordination between FRMs, field sales, and patient services to support therapy initiation and continuation.
• Partners with Sales to clearly delineate responsibilities between demand generation and patient access execution.
• Collaborates with Trade & Distribution and pharmacy partners to optimize patient routing and product access.
• Aligns with Marketing, Medical, Finance, and Compliance to ensure coordinated execution of access strategies.
• Supports product launches by ensuring access readiness and effective patient support infrastructure.
• Identifies patients at risk of therapy abandonment and implements targeted interventions.
• Improves conversion from prescription to fill and enhances long-term persistence in line with brand strategy and commercial goals.
• Ensures patients are directed to the most appropriate and affordable access pathways.
• Optimizes co-pay and patient services program spend and identifies efficiencies to align with business objectives.
• Identifies opportunities for cost efficiency through vendor optimization and program redesign.
• Establishes KPIs and governance processes to monitor program performance and outcomes.
• Ensures all patient services and reimbursement activities comply with applicable laws, regulations, and company policies.
• Partners with Legal and Compliance to maintain appropriate program structures.

Benefits

• Employee Stock Purchase Program
• 401(k) matching
• Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director