Director, Patient Experience, Oncology GU

Johnson & Johnson•Titusville, PA

6d•Onsite

About The Position

Johnson & Johnson is seeking a Director, Patient Experience, Oncology GU, for its Patient Engagement and Customer Solutions (PECS) team, based in Horsham, Pennsylvania, or Titusville, New Jersey. The role leads patient experience strategy and execution for the prostate (ERLEADA) and bladder (INLEXZO, Erda-IRDS) brand portfolio, owning the end-to-end experience across access and fulfillment, treatment initiation, onboarding, adherence, and persistence. As a member of the Oncology Patient Experience Leadership Team, the Director partners with Oncology GU brand teams and cross-functional colleagues to turn patient, caregiver, provider, access, and market insights into coordinated solutions and effective field execution. Key areas include access and fulfillment, patient and caregiver engagement, digital engagement, provider hub capabilities, and field reimbursement support strategy and deployment. The role also leads patient and customer experience strategy for new product and indication launches across prostate and bladder cancer. The Director is accountable for portfolio strategy, program design, communications, measurement, reporting, and business planning. This includes setting KPIs and performance goals; developing and optimizing inclusive solutions with stakeholders; monitoring performance through dashboards, research, and analytics; and owning strategic recommendations and budgets. The position also includes developing direct reports, fostering learning and experimentation, promoting inclusion, and modeling ethical, Credo-based leadership while respecting legal and compliance requirements. The role requires up to 25% domestic travel.

Requirements

Bachelor’s degree required.
At least 7 years of healthcare business experience, such as sales, marketing, payer/access experience, operations, supply chain, or analytics.
At least 5 years of demonstrated marketing experience.
Experience with P&L management.
Experience developing strategy.
Experience leading across a matrixed organization.
Experience in Patient Experience, services, and/or healthcare marketing; oncology or another complex specialty market is preferred in the posting’s description of this requirement.
Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
Excellent interpersonal and relationship-building skills, with a track record of productive relationships with diverse customers and colleagues.
Ability to coordinate activities and build partnerships across internal and external organizations in a matrix environment.
Resourcefulness in resolving customer problems and supporting customer satisfaction.
Accountability, including setting ambitious goals, owning results, defining actions, and following through.
Flexibility to adjust priorities as circumstances change.
Ability to learn agilely and work comfortably in complex environments.
Ability to balance multiple workstreams.

Nice To Haves

MBA or another related advanced degree.
Two years of proven performance leading a team of direct reports.
Experience in oncology or another complex specialty market.
Demonstrated communication skills and ability to balance multiple workstreams.
Previous Patient Experience, customer experience, Oncology, Market Access, and/or affordability leadership experience.
Brand Positioning Strategy.
Collaborative Selling.
Commercial Awareness.
Content Marketing.
Cross-Functional Collaboration.
Customer Intelligence.
Data Analysis.
Developing Others.
Digital Marketing Platforms.
Execution Focus.
Financial Analysis.
Financial Competence.
Inclusive Leadership.
Industry Analysis.
Innovation.
Leadership.
Operations Management.
Performance Measurement.
Sales Promotions.
Succession Planning.

Responsibilities

Coach, develop, and motivate direct reports and their teams.
Lead an integrated, end-to-end Patient Experience strategy for prostate and bladder brands across treatment decisions, access, initiation, ongoing treatment, adherence, and persistence.
Lead patient and customer experience strategy and execution for new product and indication launches in prostate and bladder.
Use patient and caregiver research, journey data, provider insights, payer and access dynamics, and competitive assessments to identify and prioritize solutions.
Engage patients, caregivers, advocacy organizations, providers, and other stakeholders in co-creating and optimizing inclusive solutions.
Define KPIs, metrics, and performance goals for Patient Experience strategies and solutions across the portfolio.
Create and approve requirements for Patient Experience solutions, ensuring coordinated support across solution types and stages of the patient journey.
Lead communications planning and development, including audience strategy, messaging, creative, channels, and training, in partnership with patient and professional marketing teams.
Oversee Patient Experience performance using dashboards, research, and analytics; optimize solutions and inform portfolio decisions based on results.
Lead integrated Patient Experience business planning for Oncology GU, including objectives, execution, resourcing, and governance.
Own strategic recommendations and budgets for access, fulfillment, onboarding, engagement, adherence, and persistence solutions.
Support a culture of learning, smart risk-taking, and experimentation.
Create an inclusive environment and support the company’s commitment to equal employment opportunity and workforce diversity.
Model ethical, Credo-based leadership and demonstrate knowledge of and respect for legal and compliance requirements.
Travel domestically up to 25%.

Benefits

Company consolidated retirement plan (pension).
401(k) savings plan.
Eligibility to participate in the company’s long-term incentive program.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year, with different stated amounts for Colorado and Washington residents.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.