Director, Patient Experience, Oncology GU

Johnson & Johnson Innovative Medicine•Horsham, PA

8d•$150,000 - $258,750•Onsite

About The Position

Johnson & Johnson is seeking a Director, Patient Experience, Oncology GU, for its Patient Engagement and Customer Solutions (PECS) team, based in Horsham, Pennsylvania, or Titusville, New Jersey. The director will lead the patient experience strategy and execution for the prostate and bladder brand portfolio, owning the end-to-end experience across access and fulfillment, treatment initiation, onboarding, adherence, and persistence. As a member of the Oncology Patient Experience Leadership Team, the director will work closely with Oncology GU brand teams and cross-functional partners to turn patient, caregiver, provider, access, and market insights into coordinated solutions and effective field execution. Key areas include access and fulfillment solutions, patient and caregiver engagement, digital engagement, provider hub capabilities, and field reimbursement support strategy and deployment. The role serves providers, patients, and caregivers across prostate and bladder cancer journeys. It leads integrated portfolio and launch strategies; uses research, journey data, provider insights, payer and access dynamics, and competitive assessments to identify priorities; and engages stakeholders in the co-creation and ongoing improvement of inclusive solutions. The director sets performance goals, designs programs, leads communications planning, monitors results through dashboards, research, and analytics, and owns business planning, strategic recommendations, and budgets for patient experience solutions. The position also develops direct reports and their teams, supports a culture of learning and experimentation, fosters inclusion, and models ethical, Credo-based leadership while observing legal and compliance requirements. The role requires up to 25% domestic travel. Johnson & Johnson offers participation in its consolidated retirement and savings plans, a long-term incentive program, and time-off benefits, subject to applicable plan terms and policies.

Requirements

Bachelor's degree.
At least 7 years of healthcare business experience, such as sales, marketing, payer/access, operations, supply chain, or analytics.
At least 5 years of demonstrated marketing experience.
Experience with P&L management.
Experience with strategy development.
Experience leading across a matrixed organization.
Experience in Patient Experience, services, and/or healthcare marketing; oncology or another complex specialty market is preferred.
Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
Excellent interpersonal skills and a demonstrated track record of building productive relationships with diverse customers and colleagues.
Ability to coordinate activities and build partnerships across internal and external organizations in a matrix environment.
Resourcefulness in resolving customer problems and supporting customer satisfaction.
Accountability, including setting ambitious goals, owning results, defining actions, and following through.
Flexibility to adjust priorities as circumstances change and learn in complex environments.
Willingness to travel domestically up to 25%.

Nice To Haves

MBA or another related advanced degree.
Two years of proven performance leading a team of direct reports.
Demonstrated communication skills and the ability to balance multiple workstreams.
Previous Patient Experience, customer experience, Oncology, Market Access, and/or affordability leadership experience.
Change management experience.
Brand Positioning Strategy.
Collaborative Selling.
Commercial Awareness.
Content Marketing.
Cross-Functional Collaboration.
Customer Intelligence.
Data Analysis.
Developing Others.
Digital Marketing Platforms.
Execution Focus.
Financial Analysis.
Financial Competence.
Inclusive Leadership.
Industry Analysis.
Innovation.
Leadership.
Operations Management.
Performance Measurement.
Sales Promotions.
Succession Planning.

Responsibilities

Coach, develop, and motivate direct reports and their teams.
Own and lead an integrated, end-to-end Patient Experience strategy for the prostate and bladder brands across treatment decision, access, initiation, ongoing treatment, adherence, and persistence.
Lead patient and customer experience strategy and execution for new product and indication launches in prostate and bladder.
Use patient and caregiver research, journey data, provider insights, payer and access dynamics, and competitive assessments to develop insights and prioritize solutions.
Engage patients, caregivers, advocacy organizations, providers, and other appropriate stakeholders in co-creating and continuously optimizing inclusive solutions.
Define KPIs, metrics, and performance goals for Patient Experience strategies and solutions across the portfolio.
Create and approve requirements for coordinated Patient Experience solutions across brands and stages of the patient journey.
Lead communications planning and development, including audience strategy, messaging, creative, channels, and training, in partnership with patient and professional marketing teams.
Monitor Patient Experience performance through dashboards, research, and analytics; optimize solutions and inform portfolio decisions based on results.
Lead Oncology GU Patient Experience business planning, aligning objectives, execution, resourcing, and governance across brands; own strategic recommendations and budgets for patient experience solutions.
Support a culture of learning, smart risk-taking, and experimentation.
Create an inclusive environment consistent with the company's equal employment opportunity commitment and the value of a diverse workforce.
Model ethical, Credo-based leadership and respect legal and compliance requirements.

Benefits

Consolidated retirement plan (pension), subject to plan terms.
Savings plan (401(k)), subject to plan terms.
Eligibility to participate in the Company's long-term incentive program.
Vacation: 120 hours per calendar year, subject to applicable policies and date of hire.
Sick time: 40 hours per calendar year, with different amounts for certain states, subject to applicable policies and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year, subject to applicable policies and date of hire.
Work, Personal and Family Time: up to 40 hours per calendar year, subject to applicable policies and date of hire.
Parental Leave: 480 hours within one year of a child's birth, adoption, or foster care placement, subject to applicable policies and date of hire.
Bereavement Leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year, subject to applicable policies and date of hire.
Caregiver Leave: 80 hours in a 52-week rolling period, subject to applicable policies and date of hire.
Volunteer Leave: 32 hours per calendar year, subject to applicable policies and date of hire.
Military Spouse Time-Off: 80 hours per calendar year, subject to applicable policies and date of hire.