Director, Patient Access - Multi-Site, Metro Boston
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Director, Patient Access will work on-site at Beth Israel Deaconess Medical Center, New England Baptist Hospital and Mt. Auburn Hospital and participate in revenue cycle transformation initiatives. Experience managing patient access workflows in a multi-hospital system preferred. The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions, and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling, and other Revenue Cycle partners.
Requirements
- Bachelor's degree required.
- 5-8 years related work experience required
- 1-3 years supervisory/management experience required
- Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
- All staff must be vaccinated against influenza (flu) as a condition of employment.
Nice To Haves
- Bachelor's degree in business, health administration, or other relevant field preferred.
- Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement.
- Knowledge of healthcare regulations related to position.
- Experience with Meditech preferred.
- Experience managing patient access workflows in a multi-hospital system preferred.
Responsibilities
- Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.
- Responsible for hiring, training, evaluating, disciplining, and terminating employees consistent with Beth Israel Lahey Health (BILH) System Services HR policies.
- Responsible for monitoring staff productivity, accuracy, and quality.
- Reviews department structure for optimal design, and recommends short-term and strategic enhancements.
- Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.
- Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization. Offers refresher training modules as needed.
- Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews.
- Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.
- Participates in the design, development, and implementation of new EMR functionality
Benefits
- More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
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What This Job Offers
Job Type
Full-time
Career Level
Director
