Director Partnership Success, RevX

Ensemble Health Partners

1d • Remote

About The Position

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management. Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas. Identifies gaps in client support or performance and proposes solutions to drive improvement. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development. Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports. Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

• Experience within Front‑End, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or Back‑End Revenue Cycle Operations.
• Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data.
• Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders.
• Experience in client‑facing or stakeholder‑facing roles.

Nice To Haves

• Technical capabilities such as Power BI, SQL, and/or Python are preferred.

Responsibilities

• Manage day-to-day client operations.
• Plan, develop, and implement policies, objectives, and initiatives for acute or physician revenue cycle activities.
• Form and nurture client relationships.
• Influence and direct operations to ensure consistent delivery of results.
• Communicate organizational values and positive leadership to all associates.
• Be accountable for client performance expectations.
• Articulate plans with client deliverables, timelines, outcomes, and actions.
• Monitor bad debt and process improvements in key areas.
• Identify gaps in client support or performance and propose solutions.
• Build relationships and organizational alignment.
• Influence decisions and engage onsite operational teams to drive results.
• Participate and lead program-level meetings with stakeholders.
• Work closely with CFO and client leadership to support analysis, reporting, and service line development.
• Act as a revenue cycle expert, communicating changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assist client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitate monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to their field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed