Director Partner Success
About The Position
Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. The Director, Partner Success is a high-impact role responsible for driving the success, growth, and retention of Sphere's Official Partners within the Sponsorship division. This person will serve as the strategic day-to-day lead for a portfolio of world-class brand partners — ensuring flawless fulfillment, uncovering new values, and delivering insights that fuel upsell, renewal, and long-term partnership health. This role requires a proactive, solutions-oriented leader who thrives at the intersection of client service, operational success, strategic thinking, and cross-functional collaboration. The Director will work hand-in-hand with Sales, Venue Operations, Integrated Marketing, Business Operations, Creative, and the Client Services team to deliver white-glove service and measurable results for every partner engagement.
Requirements
- 8+ years in Sponsorships, Account Management, Partnerships, or Program Management within sports, entertainment, media, or technology — servicing top-tier brand partners.
- Proven ability to manage senior-level client relationships with confidence and strategic acumen in both internal and external settings.
- Exceptional written, verbal, and analytical communication skills with strong attention to detail and a focus on accuracy.
- Experienced communicator leading conversations with c-suite and executive level stakeholders.
- Demonstrated ability to manage complex, multi-stakeholder projects on schedule and across competing deadlines.
- Track record of building effective interdepartmental relationships and rallying internal teams around partner objectives.
- Self-starter with intellectual curiosity, a bias toward action, and the ability to thrive in a fast-paced, innovative environment.
Nice To Haves
- Experience in financial services preferable.
- Familiarity with live entertainment, venue operations, event logistics, or in-venue hospitality workflows preferrable.
Responsibilities
- Serve as the primary point of contact for partners while coordinating seamlessly across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
- Manage partner inventory across Sphere portfolio.
- Deliver exceptional, proactive service to commercial partners, ensuring all contractual obligations are fulfilled and partner goals are exceeded.
- Develop deep knowledge of each partner's business objectives and align Sphere resources to co-create activations that drive mutual value and maximize partnership ROI.
- Surface new lines of business, upsell opportunities, and activation ideas that inform renewal strategy and deepen partner investment.
- Lead the campaign reporting process post-activation — partnering with internal teams to compile performance reports, identify successes, and recommend optimizations.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
Benefits
- Recognition of the importance of upskilling employees’ talents and strengths so they can drive their careers forward.
- Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
- Growth and longevity for our employees are top priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
