Director Partner Success

Sphere Entertainment • Las Vegas, NV

5d • Onsite

About The Position

The Director, Partner Success is a high-impact role responsible for driving the success, growth, and retention of Sphere's Official Partners within the Sponsorship division. This person will serve as the strategic day-to-day lead for a portfolio of world-class brand partners — ensuring flawless fulfillment, uncovering new values, and delivering insights that fuel upsell, renewal, and long-term partnership health. This role requires a proactive, solutions-oriented leader who thrives at the intersection of client service, operational success, strategic thinking, and cross-functional collaboration. The Director will work hand-in-hand with Sales, Venue Operations, Integrated Marketing, Business Operations, Creative, and the Client Services team to deliver white-glove service and measurable results for every partner engagement.

Requirements

• 8+ years in Sponsorships, Account Management, Partnerships, or Program Management within sports, entertainment, media, or technology — servicing top-tier brand partners.
• Proven ability to manage senior-level client relationships with confidence and strategic acumen in both internal and external settings.
• Exceptional written, verbal, and analytical communication skills with strong attention to detail and a focus on accuracy.
• Experienced communicator leading conversations with c-suite and executive level stakeholders.
• Demonstrated ability to manage complex, multi-stakeholder projects on schedule and across competing deadlines.
• Track record of building effective interdepartmental relationships and rallying internal teams around partner objectives.
• Self-starter with intellectual curiosity, a bias toward action, and the ability to thrive in a fast-paced, innovative environment.

Nice To Haves

• Experience in financial services preferable.
• Familiarity with live entertainment, venue operations, event logistics, or in-venue hospitality workflows preferrable.

Responsibilities

• Serve as the primary point of contact for partners while coordinating seamlessly across Finance, Sales, Production, Integrated Marketing, Creative, Business Operations and Client Services.
• Manage partner inventory across Sphere portfolio.
• Deliver exceptional, proactive service to commercial partners, ensuring all contractual obligations are fulfilled and partner goals are exceeded.
• Develop deep knowledge of each partner's business objectives and align Sphere resources to co-create activations that drive mutual value and maximize partnership ROI.
• Surface new lines of business, upsell opportunities, and activation ideas that inform renewal strategy and deepen partner investment.
• Lead the campaign reporting process post-activation — partnering with internal teams to compile performance reports, identify successes, and recommend optimizations.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed