Director, Partner Success - Aviation

Metropolis

6d•$150,000 - $175,000•Hybrid

About The Position

Metropolis is seeking a Director, Partner Success - Aviation to serve as the "General Manager" of the post-launch relationship for our most prestigious, technology-enabled airport partners. In this role, you will ensure that the Metropolis Vision platform and our comprehensive suite of airport technology products—including reservations, pricing, biometrics, Bags, and ground transportation solutions—are deeply integrated into each airport’s financial, operational, and commercial ecosystem. By partnering with airport executives, CFOs, and internal product teams, you will drive revenue growth, manage ecosystem expansion into multimodal mobility hubs, and guarantee 100% audit-ready financial transparency.

Requirements

10+ years of progressive leadership experience within airports/aviation, airport technology, or major mobility platforms
Demonstrate a deep understanding of airport procurement, RFP timelines, municipal processes, and the highly networked nature of the aviation industry
Display a proven track record of success driving significant Gross Product Value (GPV) / Gross Profit (GP) uplift, improving CSAT, and navigating complex stakeholder environments
Possess technical and financial literacy with the ability to speak fluently with engineers regarding API integrations and with CFOs regarding revenue and reporting stream architecture

Responsibilities

Serve as the "General Manager" of the post-launch relationship for Metropolis’ most prestigious, technology-enabled airport partners
Ensure the Metropolis Vision platform and comprehensive suite of airport technology products are deeply integrated into each airport’s financial, operational, and commercial ecosystem
Act as primary tech and commercial advisor for airport executives and stakeholders
Lead MBRs and QBRs to align the Metropolis roadmap with airport capital, passenger, and digital strategies
Identify and execute opportunities to expand the Metropolis footprint within existing airport accounts
Drive upsell and cross-sell initiatives across TNC lot management, valet automation, employee parking, Bags, reservations, digital identity, and security products
Act as the high-level liaison between client leadership and Metropolis Product, Engineering, and Technical Operations teams
Translate and prioritize complex client needs into product features, ensuring compliance with non-negotiable airport requirements like audit compliance, revenue reconciliation, and CRM/marketing tool integrations
Partner with the New Mobility team to transition traditional airports into multimodal mobility hubs and integrate next-generation systems into the core Vision platform
Collaborate with airport CFOs and accounting departments to ensure seamless revenue reporting and guarantee 100% audit-ready financial transparency across all integrated platforms