Director, Partner Experience

Pure Storage•Santa Clara, CA

1d•Onsite

About The Position

The Director, Partner Experience owns the strategy, processes, and execution that enable Everpure partners to conduct business autonomously, quickly, and confidently. The role aims to increase partner self-sufficiency, reduce friction across partner interactions, and lower cost-to-serve, with impact on Sales productivity, Finance and Operations workload, and partner profitability. This business leadership role bridges partner and field needs with Everpure’s Digital Transformation organization and Business Systems Analysts. The director owns the business requirements and direction for partner-facing experiences, as well as partner data definitions, quality standards, and governance. The role sets priorities and measures outcomes across partner autonomy, satisfaction, tool adoption, process ownership, data health, change management, and system optimization. The director also leads organizational change across the GPO and GSO organizations, working with PMO and Change Management support. The position is expected to work primarily from Everpure’s Santa Clara, California office, in accordance with company policies, except when on PTO, work travel, or other approved leave.

Requirements

12 or more years of experience in channel, partner experience, partner operations, digital transformation, or go-to-market roles within a B2B technology company.
At least 5 years of people leadership experience and a record of building and developing high-performing teams.
Deep understanding of partner ecosystems, including resellers, distributors, MSPs, and GSIs, and partner transactions such as onboarding, deal registration, quoting, and ordering.
Proven experience owning business requirements for partner-facing systems and partnering with IT to deliver them.
Familiarity with Salesforce PRM, partner portals, CPQ, and partner data management, including data governance and stewardship.
Demonstrated success driving self-service, digital adoption, or cost-to-serve reduction programs.
Track record of owning end-to-end business processes and leading the change management needed to transform them across a large, matrixed organization.
Experience leading customer or partner advisory councils and voice-of-the-partner programs.
Strong executive presence and ability to influence VP-level stakeholders without direct authority.
Data-driven approach, including comfort defining metrics, building business cases, and using data to set priorities.
Exceptional written and verbal communication skills, including the ability to explain complex topics clearly to partners, the field, and executives.
Ability to operate in an ambiguous, fast-paced, high-growth environment with a high degree of ownership and a bias for action.
BA/BS degree or equivalent work experience.

Nice To Haves

MBA.

Responsibilities

Set and drive the partner autonomy strategy and own the processes that deliver it.
Define a multi-year vision and roadmap for partner self-service and autonomy.
Identify manual, high-touch partner support and prioritize opportunities to reduce dependency on it.
Own and redesign end-to-end partner processes, including onboarding, deal registration, quoting, and ordering, and optimize systems to improve partner autonomy.
Set process standards and KPIs, approve process changes, and ensure GPO, GSO, and Partner Operations teams follow them.
Build business cases and define success measures, including self-service adoption, cycle times, and partner satisfaction.
Serve as the business owner and voice of the partner for partner-facing platforms.
Translate partner and field needs into prioritized business requirements and work with Digital Transformation and Business Systems Analysts on system requirements and delivery plans.
Own partner data definitions, quality standards, and the stewardship model in partnership with Partner Operations.
Establish and lead a partner data governance forum, with accountability for data standards and how and where partner data is captured.
Define and report partner data quality metrics and drive remediation with Digital Transformation and Business Systems Analysts.
Own strategy, priorities, and outcomes for partner satisfaction, field councils, and tool adoption.
Evolve the focus from tool adoption to overall partner satisfaction through clear metrics and regular leadership reporting.
Ensure friction raised through councils is resolved and connect feedback themes to the broader autonomy roadmap.
Represent Everpure as an executive voice on partner experience, including at partner advisory councils.
Orchestrate organizational change across GPO and GSO, including new ways of working, roles, and handoffs.
With PMO and Change Management support, develop and run change plans covering stakeholder alignment, communications, enablement, and training.
Track adoption and reinforce new behaviors internally and with partners.
Partner with Global Sales, Partner Operations, Digital Transformation, Finance, Marketing, and Customer Experience.
Align stakeholders with competing priorities around a shared roadmap and drive decisions.
Provide GPO and company leadership with concise updates on progress, risks, and decisions needed.