Director, P&C Underwriting- (Focus on Process Excellence Underwriting)

USAA•Tampa, FL

1d•$127,310 - $229,160•Hybrid

About The Position

As a Director, P&C Underwriting, you will manage a team of staff insurance professionals in planning, developing, and administration of USAA Group P&C products and programs which support both corporate and P&C operational performance objectives. Ensures products and programs maintain compliance with all legal requirements. May serve as a business process or program owner. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio, TX, Phoenix, Colorado Springs, Tampa, FL, Chesapeake, Plano Legacy, and Charlotte Campus. Relocation assistance is not offered.

Requirements

Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process or Risk Management, to include direct experience executing underwriting processes and/or defining underwriting procedures.
3 years of direct team lead or management experience.
Advanced knowledge of relevant industry practices, trends, and regulatory requirements.
Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities.
Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization.
Advanced experience in developing and presenting analysis and findings to senior levels of management and key stakeholders to gather support for business initiatives and influence strategy.
Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access.

Nice To Haves

Hands-on experience within underwriting, pricing, or core process domains—allowing you to understand system behavior, configuration decisions, and downstream business implications.
Demonstrated ability to translate underwriting and/or pricing business needs into clear, actionable requirements within fast-paced, large-scale agile environments, including PI planning, backlog refinement, and dependency alignment.
Experience defining measurable outcomes and success criteria for designed and deployed capabilities, ensuring teams can trace business value, operational impact, and risk reduction back to the work delivered.
Advanced Understanding of P&C insurance contracts, underwriting guidelines, endorsements, and forms, enabling you to connect policy intent to system, process, and document outcomes.
Ability to influence across levels—from analysts to senior executives—through structured problem solving, concise communication, and data-driven insights.
A track record of bringing clarity to ambiguous, cross-functional work, especially in environments undergoing modernization, process redesign, or significant system transformation.
Advanced P&C insurance experience.

Responsibilities

Directs the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes and programs while balancing operational efficiency, competitiveness, and regulatory compliance.
Implementation may include overseeing business configuration efforts, including testing and deployment.
Directs the development, maintenance and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI.
Ensures adherence to established policies and effective program support.
Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency.
Directs the oversight of P&C Underwriting supplier programs leveraging available products to improve risk management and operational efficiency.
Collaborates cross-functionally to identify/implement P&C Underwriting requirements for new products, services, and data.
Stays abreast of emerging technology and external factors that may present opportunities for P&C Underwriting.
Includes evaluating industry solutions for application to products, programs and processes.
Develops business cases and business requirements for identified solutions.
Directs and oversees multiple initiatives in support of Underwriting and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
Leads the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.