Director, Outreach/Admissions

MTC Corrections•Joliet, IL

18h

About The Position

The Director, Outreach/Admissions oversees Outreach Specialists for the home Job Corps Center and leads the team’s outreach activities, events, partnerships, and communications. The role manages services to enhance the customer experience, operational discipline, scalability and efficiency, performance improvement, and service enhancement, while ensuring compliance with government and management directives. The Director plans and supervises the outreach team’s administrative and programmatic activities, supports effective student recruitment, develops partnerships, establishes and monitors performance metrics, and coordinates with Job Corps Centers, MTC leadership, and Department of Labor personnel. The position also coaches and develops staff and helps foster teamwork, customer service, accountability, innovation, and internal growth.

Requirements

Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or a closely related field, and two years of related supervisory experience; or an associate’s degree in one of these fields and four years of related supervisory experience.
Excellent written and verbal communication skills.
Computer proficiency.
Valid driver’s license with an acceptable driving record.

Responsibilities

Plan, coordinate, and supervise the administrative and programmatic activities of the outreach team.
Oversee and support outreach efforts to ensure student recruitment effectively supports Job Corps contracted capacity.
Equip the outreach team to recruit eligible and interested Job Corps students effectively.
Lead outreach efforts, attend events with staff, and collaborate with the team to develop beneficial partnerships that support the center’s on-board strength.
Establish outreach performance metrics and benchmarks, including maintaining linkage partner communications and relationships, developing new partnerships, documenting communications and follow-up, projecting meetings and events four weeks in advance, and meeting lead-generation and conversion goals.
Use and monitor the MTC Outreach App to assess outreach performance metrics and benchmarks.
Stay current with center statistics and maintain continuous contact with centers to coordinate efforts, discuss problems, and develop resolutions.
Coordinate with MTC Job Corps Centers, MTC leadership, and DOL personnel to support efficient operations, contract compliance, audits, and assessments.
Help create an environment that encourages customer service, teamwork, process ownership, innovation, accountability, and internal growth.
Coach and guide staff to improve performance and capabilities, identify training needs, and develop technical and soft skills.