Director, Outreach/Admissions

Management and Training Corporation•Joliet, IL

1d•$58,000 - $62,000

About The Position

The Director, Outreach/Admissions oversees Outreach Specialists for the home Job Corps Center and leads the team’s outreach activities, events, partnerships, and communications. The role manages services to enhance the customer experience, operational discipline, scalability, efficiency, performance improvement, and service quality while ensuring compliance with government and management directives. The Director plans and supervises outreach team activities, supports effective student recruitment, builds partnerships, establishes and monitors performance metrics, coordinates with Job Corps centers and other stakeholders, and develops staff through coaching, guidance, and training.

Requirements

Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or a closely related field, plus two years of related supervisory experience; or an associate’s degree in one of these fields or a closely related field, plus four years of related supervisory experience.
Excellent written and verbal communication skills.
Computer proficiency.
Valid driver’s license with an acceptable driving record.

Responsibilities

Plan, coordinate, and supervise the administrative and programmatic activities of the outreach team.
Oversee and support outreach efforts to ensure student recruitment effectively supports the Job Corps contracted capacity.
Equip the outreach team to recruit eligible and interested Job Corps students effectively.
Lead outreach efforts, participate in staff outreach events, and collaborate with the team to develop beneficial center partnerships.
Establish outreach performance metrics and benchmarks, including maintaining linkage partner relationships, developing new partnerships, documenting communications and follow-up, projecting meetings and events four weeks in advance, and meeting lead generation and conversion goals.
Use and monitor the MTC Outreach App to assess outreach performance metrics and benchmarks.
Stay current with center statistics and maintain contact with centers to coordinate efforts, discuss problems, and develop resolutions.
Coordinate with MTC Job Corps Centers, MTC leadership, and Department of Labor personnel to support efficient operations, contract compliance, audits, and assessments.
Help foster customer service, teamwork, process ownership, innovation, accountability, and internal growth.
Coach and guide staff to improve performance and capabilities, identify training needs, and develop technical and soft skills.