Director -Outpatient Services
About The Position
Rebound Behavioral Health Hospital, located south of Charlotte, North Carolina, is a leading provider of inpatient and outpatient care for mental health concerns and substance use disorders. Our facility in Lancaster, South Carolina, offers comprehensive treatment for adults aged 18 and older. We treat addiction, mental health issues like anxiety, depression, and PTSD, and dual diagnosis (co-occurring mental illness and substance use disorder). The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets, including volume growth, financial performance, patient experience, and clinical quality. The Director will drive clinical excellence, operational rigor, referral growth, and standardized care delivery. This role serves as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and stepping up from community-based care.
Requirements
- Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
- Minimum of 4 years in behavioral healthcare.
- Minimum of 2 years of operations and managerial experience.
- Experience with PHP and IOP levels of care strongly preferred.
- Experience working with acute psychiatric hospital and/or residential SUD treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups.
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum.
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
