Director, Order to Cash

8am

2h • $170,000 - $210,000

About The Position

We are seeking a strategic and operationally minded Director, Order to Cash to join our Accounting team. Reporting to the SVP, Corporate Controller, this role owns the end-to-end Order-to-Cash function — revenue operations, billing, collections, and payment settlements — for 8am. This role combines strategic process ownership with hands-on operational leadership. Reporting to our SVP, Corporate Controller, you'll take a function that already has strong revenue accounting and make it more scalable, more automated, and more connected to the rest of the business. The revenue function is a core part of this role's scope, not a secondary one, spanning both payments-based revenue and SaaS/subscription revenue. You will own processes end to end, build and develop high-performing teams, and lead initiatives that materially improve cash flow, customer and merchant experience, and efficiency across the business.

Requirements

• 7+ years of progressive experience leading billing, collections, payment operations, or revenue operations, ideally in fintech, payments, or SaaS.
• Experience building and leading teams, including managing other people managers.
• A track record of owning and improving end-to-end operational processes at scale, not just running the day-to-day.
• Experience with payment processing, card networks, ACH, and payment processors like Stripe, TSYS, or Adyen.
• Comfort with ERP, billing, and CRM systems such as Workday, Zuora, or Salesforce.
• Strong analytical skills, advanced Excel, and hands-on experience using AI tools like Claude or ChatGPT to automate and improve your team's workflows.
• Bachelor's degree in Accounting, Finance, Business, or equivalent experience; a CPA is a plus.

Nice To Haves

• Revenue accounting exposure (ASC 606) across both SaaS/subscription revenue and payments/transaction-based revenue is strongly preferred.

Responsibilities

• Own end-to-end billing, invoicing, collections, and payment settlement across our subscription and transaction-based revenue, including reconciliation of payment transactions and merchant settlements.
• Lead operational oversight of the revenue function, covering both SaaS/subscription revenue and payments-based revenue, and partner with our Accounting Manager on ASC 606 revenue recognition.
• Build a collections strategy that drives down aged receivables and improves recovery rates across customer and merchant segments.
• Select and improve the billing, collections, and payment tools we use (Stripe, Workday, Salesforce, TSYS, Zuora), and build documented processes that cut manual work and error risk.
• Hire, mentor, and develop a team of managers and specialists across billing, collections, and payment operations, and set the KPIs and service-level goals they're accountable to.
• Act as the go-to partner for Sales, Customer Success, Product, Engineering, and Risk on anything related to billing, collections, and payments, and represent Order to Cash in pricing and product decisions.
• Maintain strong internal controls across billing, collections, and settlements, and support audit and compliance work with our Assistant Controller.
• Champion AI adoption across the team, using it to speed up close and reconciliation, cut manual work, and improve forecasting.

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Director