Director or Associate Director of Operations, SSHP

Simmons College Company•Boston, MA

7d•Hybrid

About The Position

Located in Boston’s historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Simmons was founded for equality 125 years ago as one of the first higher education institutions dedicated to helping women become leaders. Today, our university continues to grow and evolve and now offers Boston’s only women’s undergraduate program and graduate programs open to all. You’re joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success. You’ll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace. As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

Requirements

Bachelor’s degree
A minimum of 10 years (for Director level) or 8 years (for Associate Director level) of professional work experience with a minimum of 5 years (for Director level) or 3 years (for Associate Director level) in positions involving a significant volume of progressive operational and project management responsibilities
Minimum 5 years (for Director level) or 3 years (for Associate Director level) of supervisory experience
Experience in higher education administration
Proven ability to collaborate effectively with faculty, academic leaders, and central administrative offices
Excellent communication skills with diverse stakeholders and the ability to leverage interpersonal skills to establish rapport and develop relationships
Demonstrated leader with experience managing with integrity and influence, holding constituents accountable
Excellent organizational skills with a particular ability to prioritize work in an environment with multiple and competing interests
Ability to implement and manage change, creating an environment that addresses individual and organizational change management needs
Strong strategic thinking, project management skills, attention to detail, and ability to proactively identify opportunities and risks
Proven ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Strong business acumen and previous budget oversight experience
Advanced proficiency with Microsoft (Word, Excel, and PowerPoint), Zoom, and Google Applications (Drive, Gmail, and Gcal), along with an aptitude and interest in learning new tools and software

Nice To Haves

Master’s degree and/or post-baccalaureate certificate in higher education administration, business, or a related field
Professional experience in operations, administration, academic administration, or related leadership work
Demonstrated ability to prioritize and sequence projects and action items, identifying the resources required to achieve both short and long-term goals
Experience working with institutional systems, compliance-related workflows, and extracting and converting data into business information

Responsibilities

Serve as a strategic thought partner to the SSHP Dean on School operations, priorities, and resource planning
Set and advance the School’s operational strategy in alignment with the priorities of the Dean and the University
Serve as a member of the SSHP Leadership Team and contribute to School-wide planning, implementation, and decision-making
Represent the School in University-wide operational projects, such as those involving the Provost’s Office, Human Resources, Workday team, Commencement, etc.
Serve as a key liaison coordinating general academic space planning in the School, in collaboration with Facilities, Public Safety, and other campus partners
In collaboration with the Dean and Assistant Director of Operations, oversee the academic scheduling, course staffing, and hiring processes, and ensure that academic systems and documentation are accurate
Supervise the SSHP Operations Team (including the Assistant Director of Operations, Finance & Data Manager, and Administrative Operations Coordinator) while establishing performance expectations, goals, and development plans
Foster a collaborative, responsive, and accountable team culture grounded in service excellence and inclusion while encouraging professional and personal growth
Ensure that the Operations Team is performing efficiently and effectively while aligning their work with SSHP priorities and goals
Promote adaptability and flexibility within the Operations Team and make recommendations for process improvements
Support staff cross-training, coverage planning, and operational continuity
In collaboration with the Dean and Human Resources, oversee and manage procedural and compliance best practices for hiring, onboarding, and deployment of faculty and staff
Work with the Dean, Provost’s Office, and Human Resources on full-time faculty appointment letters
Serve as an escalation point for complex operational, administrative, staffing, and workflow issues
Oversee SSHP budget strategy, stewardship, and long-range operational resource planning in collaboration with the Dean, Finance & Data Manager, and SSHP Leadership Team
Support strategic financial planning and provide recommendations related to operational investments and organizational priorities
In collaboration with the Finance & Data Manager, review and assess whether departmental fiscal resources align with revenue projections, level of need, and University policy
In close collaboration with the Dean, ensure that faculty-related processes, such as those for tenure and promotion, are in compliance with University and SSHP policy and meet established deadlines
In collaboration with the Assistant Director of Operations and the SSHP Leadership Team, ensure that academic staffing processes, including adjunct faculty hiring, comply with University policy and meet established deadlines
Work with the Dean and Assistant Director of Operations to monitor that full-time faculty teaching loads meet contractual obligations in an equitable and consistent manner
Work with the Dean and the Operations Team to maintain and update SSHP websites, handbooks, syllabi, records, and related materials
Deploy the Operations Team to assist with programmatic accreditation-related data and compliance needs
Assist with financial reporting and analyses, as needed
Work with the Finance & Data Manager to provide support on SSHP grants and donor-related funds in collaboration with the Office of Sponsored Programs, Advancement, and Accounting
Support special projects and additional administrative assignments as directed by the Dean
Perform other duties as assigned