Director Operations

KeHE Distributors, LLC•North East, MD

22d

About The Position

The Director of Operations plans, directs, organizes, and controls warehousing, distribution, and transportation activities for the distribution center. The role implements company operating policies, procedures, and processes to support safe, efficient, cost-effective facility operations and meet customer service expectations. The Director maintains the distribution center in accordance with company health and sanitation standards and federal and state OSHA requirements, and protects company assets—including inventory, facilities, and fleet—within the region. The position leads warehouse operations and supervisors; establishes budgetary, inventory, productivity, and cost-control goals; and oversees safety, sanitation, security, equipment, and facility upkeep. It also works with customers and internal departments to resolve issues and ensure quality service, while maintaining effective production schedules and timely truck departures.

Requirements

At least 10 years of prior warehouse or distribution experience.
At least 5 years of leadership experience.
Ability to read, comprehend, and write English.
Previous experience operating a forklift.
Experience with security systems.
Knowledge of MS Office.
Ability to work varied shifts and schedules as required.
Ability to work well under pressure and handle multifaceted projects alongside day-to-day activities.
Strong interpersonal, communication, grammar, verbal, and writing skills; ability to speak effectively before groups of employees and management personnel.
Good reasoning and judgment, dependability, organization, attention to detail, resourcefulness, flexibility, and the ability to be decisive while supporting organizational priorities.
Service orientation combined with assertiveness and persuasiveness.
Ability to respond with patience, courtesy, and friendliness.

Nice To Haves

Bachelor’s degree is highly preferred.

Responsibilities

Establish and maintain warehouse budgetary goals.
Organize warehouse operations, production, and procedures.
Oversee and execute inventory control procedures to safeguard physical inventory.
Lead, train, and develop warehouse supervisors.
Conduct performance reviews and control overtime in accordance with company policies and applicable laws.
Communicate daily with coworkers, drivers, and warehouse personnel to promote professionalism and pride.
Interface daily with management of the public warehouse.
Maintain and oversee equipment; recommend new equipment, systems, and facility capital expenditures.
Ensure quality service and products for customers.
Develop and maintain company-established inventory shrinkage and shortage goals.
Oversee facility security and security systems.
Manage effective safety and sanitation programs.
Maintain production schedules that support timely truck departures and delivery schedules.
Coordinate outside purchases of warehouse materials, supplies, and products.
Work with customers to resolve order discrepancies and ensure quality service.
Establish and maintain effective communication with all KeHE departments.
Develop and maintain effective cost-control and productivity procedures; maximize facility productivity and utilization.
Maintain effective stock rotation and make effective use of warehouse space.
Maintain good attendance and safe work practices.
Safeguard confidential company information.
Perform other duties and special projects as requested.