Director, Operations

Red Bull•Waddell, AZ

14d•$112,000 - $168,000

About The Position

The Director, Operations provides day-to-day operational oversight for a high-volume, 24/7 warehouse distribution center, ensuring safe, efficient, and cost-effective operations across inbound, outbound, inventory control, staffing, and performance management. The Director is the primary on-the-ground operational leader and partners with Operations Managers, the General Manager, and cross-functional teams to deliver service to internal and external customers. The role leads execution of operating plans, develops warehouse leadership teams, oversees safety, compliance, inventory accuracy, service quality, labor planning, cost management, and site financial performance. It also drives process standardization and continuous improvement, supports network initiatives, and ensures business continuity and readiness for round-the-clock operations. Flexibility to support evenings, nights, weekends, and on-call needs is required. Travel is listed as 20–30; the description does not specify a unit.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or a related field, or equivalent work experience.
At least 7 years of progressive experience in warehouse or distribution center operations.
At least 4 years of experience in a leadership role.
Experience managing and developing front-line teams and supervisors.
Strong knowledge of warehouse operations, WMS systems, inventory control, and safety practices.
Ability to work flexibly in support of 24/7 operations, including evenings, nights, weekends, and on-call as needed.
Strong analytical, problem-solving, and decision-making skills, with comfort working with KPIs and data.
Excellent communication and interpersonal skills, with the ability to influence across functions and levels.
Must be a U.S. citizen, U.S. permanent resident, or currently authorized to work in the United States on a valid visa.

Nice To Haves

Multi-shift or multi-site leadership experience preferred.
Experience in high-volume, time-sensitive distribution; beverage, FMCG, or a similar environment is a plus.

Responsibilities

Provide direct leadership and operational oversight for the distribution center, maintaining consistent processes, throughput, standards, and performance across sites.
Own daily, weekly, and monthly operating plans for receiving, put-away, storage, picking, loading, and dispatch.
Ensure adequate leadership coverage for 24/7 operations, including nights and weekends, through scheduling and delegation.
Lead, coach, and develop warehouse leadership teams and evaluate distribution center functions and direct reports.
Address performance gaps and take corrective action to ensure functional managers deliver operating goals.
Set expectations, conduct regular performance check-ins, and support annual performance reviews.
Partner with HR on recruitment, onboarding, training, performance management, and employee relations.
Build a culture of accountability, respect, inclusion, and continuous improvement.
Champion safety and ensure compliance with company policies and applicable regulations; conduct safety walks, audits, and incident reviews and track corrective actions.
Ensure facilities and equipment are maintained to company standards, including housekeeping, material-handling equipment, racking, dock doors, and yard.
Meet or exceed customer service targets for timeliness and accuracy.
Oversee inventory control, including cycle counts, reconciliations, variance root-cause analysis, and inventory accuracy.
Monitor and improve picking accuracy, damage rates, load quality, and adherence to standard operating procedures.
Develop short-term plans supporting continuous improvement goals for cost, quality, accuracy, turn time, safety, and environmental consideration.
Assist with strategy across shared service and operations partners and support the General Manager as a local liaison for internal partners.
Develop operational best practices and efficiency recommendations.
Manage labor planning, staffing levels, and shift structures to match volume while controlling overtime and temporary labor usage.
Track and report facility KPIs, including safety, quality, productivity, throughput, cost per case, and overall service.
Implement initiatives to improve productivity, reduce waste, and optimize space, labor, and equipment.
Be accountable for overall site P&L financial performance.
Serve as the primary operational contact for internal partners, including Transport, Supply Planning, Sales, Commercial, IT, and Finance.
Communicate constraints, risks, and recovery plans related to service, capacity, or inventory.
Support network-wide initiatives, pilots, and system changes affecting the distribution center.
Drive process standardization and lead or support continuous improvement projects, such as layout optimization, slotting, WMS enhancements, and automation or technology enablement.
Oversee training on new processes, policies, and technologies and ensure sustained adoption and compliance.
Maintain contingency plans for weather events, system outages, equipment failures, and staffing gaps.
Coordinate with the General Manager on strategic capacity planning and long-term infrastructure needs.
Serve as escalation point for critical incidents outside normal business hours.