Director, Operations

VIXXO•Hartford, CT

11d•Onsite

About The Position

The Director, Operations provides strategic oversight and operational management for a Vixxo business unit serving multiple customers. The role is accountable for operational performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives. It is based in Vixxo’s Bloomfield, Connecticut office. The Director leads facility operations and service delivery across multiple properties and locations, manages performance against service-level agreements and budgets, and builds relationships with client stakeholders and service providers. The position also oversees staffing, financial reporting, process improvement, and operational innovation, while presenting insights and recommendations to senior leadership.

Requirements

At least 8–10 years of progressively responsible experience in facility management, including at least 3 years in a leadership role.
Proven track record of process improvement and operational transformation.
Experience overseeing large teams and complex portfolios involving multiple facilities and client stakeholders.
Strong analytical skills and proficiency in data-analysis tools.
Demonstrated success in project management and change leadership.
Excellent communication and presentation skills.
Proven leadership in human resource management, staff development, and performance oversight.
Strong understanding of contract management, compliance, and procurement.
Strong financial discipline, including budgeting, forecasting, and variance analysis.
Advanced skills in Microsoft Office Suite and experience with AI.
Experience managing critical environments and using CMMS/work-order systems is preferred.

Nice To Haves

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or a related field is preferred.
MBA or advanced degree in a relevant field.
Industry-specific expertise relevant to Vixxo’s business.
Experience in high-growth or scaling environments.
Experience managing critical environments and using CMMS/work-order systems.

Responsibilities

Provide strategic leadership and direction for daily facility operations, ensuring services are delivered efficiently and in accordance with company policies and ownership goals.
Lead process-improvement initiatives across the business unit and foster operational excellence and continuous improvement.
Build and lead high-performing operations teams across multiple functions.
Manage and evaluate service-delivery performance against service-level agreement requirements and customer budgets.
Ensure timely and professional responses to client and tenant requests.
Create executive dashboards and regular performance reports.
Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
Present insights and recommendations to the senior leadership team.
Establish predictive analytics for proactive operations management.
Direct hiring, training, performance evaluations, and employee engagement activities.
Manage large, diverse teams across multiple properties and locations, aligning them with strategic goals and operational consistency.
Ensure service-provider compliance with Vixxo and customer requirements and establish partnerships that support compliance.
Build and maintain relationships with key client stakeholders to drive customer satisfaction and retention.
Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.