Director - Operations

Katy ISD•Katy, TX

About The Position

The Director - Operations provides leadership, direction, and oversight for district custodial operations. The role ensures schools, administrative buildings, and support facilities are clean, sanitary, safe, and welcoming. The Director establishes and monitors district-wide custodial standards, procedures, staffing models, performance expectations, and quality assurance practices to support efficient use of personnel, equipment, and supplies and advance the department’s operational goals. The position oversees custodial personnel and programs, including staffing, procurement, budgeting, payroll documentation, training, evaluations, carpet cleaning, and waste management. It also coordinates custodial support for district events and facility rentals, maintains effective relationships with district stakeholders, and ensures compliance with district policies, procedures, and professional standards. The role requires frequent district-wide travel, occasional prolonged and irregular hours, and indoor and outdoor work for on-site inspections of maintenance facilities and construction projects.

Requirements

Bachelor’s degree, or equivalent education and relevant experience as permitted by district requirements.
At least five years of supervisory and management experience.
Knowledge of custodial methods, cleaning standards, floor care, sanitation practices, and equipment and chemical safety.
Knowledge of personnel management, procurement procedures, and operational planning.
Strong leadership, communication, problem-solving, organizational, and interpersonal skills.
Ability to manage competing priorities, address escalated concerns, and make sound decisions in a fast-paced operational environment.
Ability to organize and direct operations personnel and related projects.
Ability to communicate effectively and professionally with the public and maintain positive working relationships with auxiliary personnel, teachers, campus administrators, and other district staff.
Ability to collaborate across departments, respond to concerns in a timely manner, and promote communication, teamwork, and customer service.
Ability to travel frequently across the district and work occasional prolonged or irregular hours.
Ability to work indoors and outdoors to conduct on-site inspections of maintenance facilities and construction projects.

Nice To Haves

Public school district or public-sector experience.

Responsibilities

Direct and oversee a continuous district-wide custodial services program to maintain facilities in clean, sanitary, safe, and presentable condition.
Assist with annual budget preparation for custodial equipment, supplies, and contracted services.
Develop procurement specifications and recommend custodial supplies, equipment, and contracted services in accordance with district purchasing procedures.
Oversee recruitment, screening, interviewing, selection, and hiring of custodial operations personnel.
Assign and reassign personnel, recommend transfers, counsel employees, and recommend disciplinary action or termination.
Review and approve campus requisitions for custodial supplies and equipment.
Ensure timely and accurate payroll submissions for supervised personnel, including overtime and attendance documentation.
Maintain accurate, organized, and current departmental records, reports, and personnel documentation.
Direct supervised personnel and provide counseling and assistance as needed.
Oversee the district-wide carpet cleaning program, including cleaning schedules and service requirements.
Maintain effective working relationships with departmental managers, campus administrators, district personnel, and other stakeholders.
Ensure compliance with district policies, administrative regulations, departmental procedures, and professional standards.
Promote integrity, accountability, professionalism, and exemplary employee conduct.
Conduct annual performance evaluations for directly supervised personnel, establish expectations, document results, and implement improvement measures as appropriate.
Develop, coordinate, and administer training programs for operations personnel.
Plan, coordinate, and administer periodic departmental meetings to communicate priorities, changes, performance expectations, and promote teamwork and continuous improvement.
Coordinate with the Facility Rentals Department to provide appropriate custodial staffing for campus and district events and external facility rentals.
Maintain district-wide waste management services through approved vendors, including campus trash and recycling dumpsters, and coordinate roll-off dumpster services as needed.