HEALTH PARTNERS DIRECTOR OPERATIONS

Sparrow•Lansing, MI

9d•Onsite

About The Position

The Director - Operations is responsible for overseeing the operational aspects of ambulatory clinics and ancillary facilities associated with their scope of responsibility. This entails supervising direct report management personnel and collaborating closely with all other regional management group (RMG) management functions and centralized corporate functions supporting the RMG. The Director - Operations is responsible for achieving effective and efficient ambulatory clinic operations within their defined scope. Under direction of Market Director Operations (MDO) the Director may partner with the Market Medical Director (MMD) and Market APP Lead (MAL) as needed on clinical matters. Maintain a consistent and productive culture across responsible departments that prioritizes collaboration, respect and accountability. Collaborate with Michigan Medicine (MM) and University of Michigan Medicine Medical Group (UMMG) operations leaders and academic clinical department administrators to implement strategic alignment and best practices across ambulatory clinic operations. Evaluate opportunities for clinical integration and patient centeredness consistent with the mission, vision, values and goals of the health system. Identifies and develops new business opportunities and practice marketing strategies. Support identification and implementation of strategies for responsible departments’ services quality, growth, and expansion. Responsible for achieving responsible departments’ annual operating budgets and performance measure expectations associated with the ambulatory clinic operations. Support the MDO to identify scope location and service expansion opportunities, contribute to feasibility planning, and lead implementation of approved plans. Support operational implementation of UM-H Corp and Michigan Medicine patient quality and safety programs, compliance programs, population health programs, and other initiatives that impact clinical operations. Enhance employee engagement and fosters a culture of collaboration and enthusiasm, with commitment to patient-centered, top-of-license, team-based care. Embraces the importance of system collaboration and works effectively with Regional Medical Group (RMG) departments, UM-H Corp Hospital Leaders, Department Administrators, colleagues and senior management to achieve system goals.

Requirements

Bachelor’s degree and a minimum of three (3) years of leadership experience in physician practice management across multiple sites and specialties OR Associate’s degree and a minimum of five (5) years of leadership experience in physician practice management across multiple sites and specialties OR High school diploma and a minimum of seven (7) years of leadership experience in physician practice management across multiple sites and specialties
Detailed knowledge of physician practice management systems with the ability to quickly analyze and identify opportunities for operational and financial optimization and efficiency.
Proven leadership skills in training/mentoring employees; demonstrated negotiation skills.
Track record of developing productive relationships with physicians and advanced practice providers.
Value and build collaborative culture and spirit, empowering others to take action and proactively resolving conflict.
Focus on the needs of patients and continuously strive toward improvement. Set and achieve high standards of performance. Continuously serve as a role model for others.
Improve performance by introducing unique and leading-edge operating models. Encourage, actively listen to, and act upon new ideas from employees. Challenge the status quo.
Set and achieve goals that are clear, measurable, and challenging. Align and realize department objectives with overall UM-H Corp goals.
Inspire and challenge others to reach their full potential by celebrating the accomplishments of others, effectively providing feedback to staff and colleagues, and recruiting/retaining exemplary staff.
Listen openly to others, communicate transparently, and follow through in a timely manner.
Champion diversity to ensure department’s workforce represents the community served at all levels in the organization and take into account the diversity of the patient population.
Treat everyone with courtesy and compassion recognizing individual uniqueness and needs.
Ability to carefully listen, maintain impartiality, demonstrates impeccable integrity, collegial, and team oriented
Demonstrated ability in financial stewardship and knowledge to navigate complex, highly integrated business solutions.
Must have strong analytical skills with the ability to proactively identify operational challenges and develop feasible actions to course correct.
Must have excellent verbal and written communication, organizational, and planning skills.
Must have working knowledge of all relevant regulatory requirements and industry standards.
Must have the ability to plan, organize, coordinate, direct and lead, holding colleagues accountable to initiative progress.

Nice To Haves

Master’s degree in health services management (MHA or MPH) or business administration (MBA) or equivalent degree is preferred.
Practice site and ancillary ambulatory operations consolidation and/or merger and acquisition experience preferred.

Responsibilities

Overseeing the operational aspects of ambulatory clinics and ancillary facilities.
Supervising direct report management personnel.
Collaborating closely with all other regional management group (RMG) management functions and centralized corporate functions supporting the RMG.
Achieving effective and efficient ambulatory clinic operations within their defined scope.
Partnering with the Market Medical Director (MMD) and Market APP Lead (MAL) on clinical matters as needed.
Maintaining a consistent and productive culture across responsible departments that prioritizes collaboration, respect and accountability.
Collaborating with Michigan Medicine (MM) and University of Michigan Medicine Medical Group (UMMG) operations leaders and academic clinical department administrators to implement strategic alignment and best practices across ambulatory clinic operations.
Evaluating opportunities for clinical integration and patient centeredness consistent with the mission, vision, values and goals of the health system.
Identifying and developing new business opportunities and practice marketing strategies.
Supporting identification and implementation of strategies for responsible departments’ services quality, growth, and expansion.
Achieving responsible departments’ annual operating budgets and performance measure expectations associated with the ambulatory clinic operations.
Supporting the MDO to identify scope location and service expansion opportunities, contribute to feasibility planning, and lead implementation of approved plans.
Supporting operational implementation of UM-H Corp and Michigan Medicine patient quality and safety programs, compliance programs, population health programs, and other initiatives that impact clinical operations.
Enhancing employee engagement and fostering a culture of collaboration and enthusiasm, with commitment to patient-centered, top-of-license, team-based care.
Embracing the importance of system collaboration and working effectively with Regional Medical Group (RMG) departments, UM-H Corp Hospital Leaders, Department Administrators, colleagues and senior management to achieve system goals.