Director, Operations

MPOWERHealth•Addison, TX

20d

About The Position

The Director, Operations provides strategic and operational leadership for centralized support functions that enable the clinical organization to operate efficiently, consistently, and effectively. The role oversees teams responsible for clinical scheduling, clinical coordination, team member engagement, administrative coordination, and other operational support services that facilitate clinical service delivery. Working collaboratively with clinical leadership, operational stakeholders, and corporate partners, the Director ensures processes, resources, and support structures align with organizational priorities. The Director drives operational excellence, workforce effectiveness, service quality, and continuous improvement while fostering accountability, collaboration, and engagement.

Requirements

Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field, or equivalent relevant experience.
Significant experience leading operational support teams in a healthcare, clinical services, or similarly complex service-oriented environment.
Demonstrated success managing multiple teams or functions, developing leaders, and driving operational performance.
Experience with workforce planning, scheduling operations, performance management, process improvement, and resource optimization.
Strong analytical and problem-solving skills, with the ability to translate operational data into meaningful business decisions.
Proven ability to collaborate across functions, influence stakeholders, and lead change in a dynamic environment.
Excellent communication, organizational, and relationship-building skills.
Demonstrated commitment to team member engagement, service excellence, accountability, and continuous improvement.

Responsibilities

Provide strategic direction and day-to-day oversight of clinical support functions, ensuring consistent execution, effective coordination, strong communication across organizational teams, and alignment with organizational goals.
Lead, develop, and engage teams supporting clinical scheduling, workforce coordination, team member engagement, and administrative operations; establish clear expectations, promote accountability, and build leadership capability.
Oversee staffing models, resource allocation, scheduling processes, and capacity planning to support operational demands and maintain service continuity.
Identify opportunities to streamline workflows, standardize processes, reduce inefficiencies, and improve the effectiveness and scalability of clinical support services; serve as a clinical liaison across departments to promote clarity, efficiency, and timely communication.
Establish and monitor key performance indicators related to productivity, service levels, operational efficiency, quality, and team performance; turn performance insights into actionable improvement plans.
Partner with clinical leaders, operational teams, and corporate functions to address business needs, resolve operational challenges, and support strategic initiatives.
Foster a positive and productive work environment that supports engagement, communication, retention, and professional development, and implement practices that strengthen the team member experience.
Ensure support functions deliver timely, accurate, and reliable services that enable clinical teams to focus on their core responsibilities and maintain positive experiences for internal and external stakeholders.
Manage departmental budgets, staffing resources, vendor relationships, and operational expenses while identifying opportunities for cost optimization and sustainable growth.
Use operational systems, reporting, and data analytics to improve visibility, support informed decisions, and identify opportunities for automation and process improvement.
Lead implementation of new processes, tools, and operational initiatives, ensuring effective communication, adoption, and sustained results.
Promote innovation, collaboration, and continuous improvement by evaluating outcomes, addressing operational risks, and implementing scalable solutions.
Lead diligence through integration, identifying where to harmonize processes and technology and leverage team member support.