Director, Operations

Shields Health Solutions

22d

About The Position

Shields Health Solutions is seeking a high-impact Director of Operations to lead and scale specialty pharmacy programs within leading health system partnerships. This is a P&L-owning operator role at the intersection of healthcare delivery, strategy, and growth. The Director serves as the strategic and operational leader across partner sites, owning performance, developing growth initiatives, and ensuring high-quality patient care in complex clinical environments. The role oversees day-to-day operations, including in-clinic pharmacy liaison teams across specialties such as oncology, rheumatology, and transplant, and works closely with health system leadership and internal clinical, pharmacy, and corporate teams. The Director manages, coaches, and develops multidisciplinary teams; fosters ownership, accountability, and patient-first thinking; and uses data to identify trends, solve problems, and continuously improve operations. The role also delivers executive-level updates and insights to senior leadership.

Requirements

At least 7 years of experience.
Bachelor’s degree.
Proven ability to own outcomes in complex, fast-paced environments.
Strong track record of leading teams and driving performance against financial and operational KPIs.
Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders.
Entrepreneurial mindset and willingness to execute hands-on.
Excellent communication skills, including experience presenting to executive audiences.
Solid computer skills, including proficiency with Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint), internet navigation, and web-based platforms.
Ability to complete a pre-employment assessment of data-entry and computer skills.

Nice To Haves

Experience in consulting, private equity, investment banking, or healthcare operations.
MBA or another advanced degree.

Responsibilities

Own the full P&L across assigned health system partnerships.
Lead day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties.
Identify, develop, and execute strategic growth initiatives in partnership with health system leadership.
Serve as a trusted advisor to hospital executives and influence decisions at the VP level and above.
Ensure exceptional patient outcomes, access, and satisfaction across the specialty pharmacy continuum.
Build and execute account plans to expand and optimize partner performance.
Lead cross-functional collaboration among clinical, pharmacy, and corporate teams to improve workflows and outcomes.
Manage, coach, and develop high-performing, multidisciplinary teams.
Create a culture of ownership, accountability, and patient-first thinking.
Translate data into action by identifying trends, solving problems, and continuously improving operations.
Deliver clear, executive-level updates and insights to senior leadership.