Director Operations
About The Position
As a Director of Operations, you will direct business across a market and contribute to the company’s success. You will oversee employee development, growth and profit objectives, customer service, hiring, coaching, and the control of payroll, facility, and operating expenses. As the head of the region, you will motivate, mentor, and guide Business Managers and foster a welcoming environment through service and care. The role is field-based and requires frequent travel to offices throughout the region. Dental industry experience is highly preferred. The Director of Operations drives the operational, financial, and clinical performance of regional dental offices; works with office leaders and clinical teams to meet performance, patient-care, quality, and compliance standards; and collaborates with the executive team to align regional goals with organizational strategy.
Requirements
- Bachelor’s degree.
- At least three years of experience managing three or more practice or site locations.
- Proven track record of year-over-year growth.
- Proven track record of measurable, successful customer service initiatives.
- Ability to forecast and analyze business trends to maximize territory performance and profitability.
- Ability to create and maintain a budget.
- Ability to travel within the required territory five days in the field.
Nice To Haves
- Dental industry experience is highly preferred.
Responsibilities
- Direct business operations across the market, including employee development, growth and profit objectives, customer service, hiring, coaching, and control of payroll, facility, and operating expenses.
- Drive the operational, financial, and clinical performance of all dental offices within the region.
- Oversee day-to-day office operations to meet or exceed goals for patient volume, revenue, profitability, and patient satisfaction.
- Analyze and interpret key performance indicator data and implement strategies to improve results.
- Collaborate with the executive team to align regional goals with organizational vision and strategic initiatives.
- Lead, mentor, and develop office leaders, promoting accountability, collaboration, and continuous improvement.
- Provide ongoing coaching and professional development to support employee engagement and retention.
- Foster transparent communication, teamwork, and alignment with company values.
- Partner with clinical teams to ensure consistent standards of patient care, quality, and compliance.
- Travel within the territory to visit offices; the posting specifies five days in the field.
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What This Job Offers
Job Type
Full-time
Career Level
Director
