Director, Operations

Tempus AI • Chicago, IL

76d • $135,000 - $190,000

About The Position

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Requirements

• 10+ years of operating experience with a proven track record of exceeding KPIs in high-growth, complex environments
• Bachelor’s degree in a relevant field; MBA or advanced degree preferred
• Proven ability to evaluate Generative AI use cases within operational workflows, ensuring rigorous validation and alignment with clinical/data integrity standards
• Expert at distilling complex, technical issues into concrete, actionable plans for diverse stakeholder groups
• Ability to analyze complex data, create clear visualizations, and present insights effectively to stakeholders
• A proactive mindset that thrives in rapidly evolving environments and can move internal and external partners toward quick, effective resolutions
• Experience with Quality Management Systems (QMS) and clinical regulatory requirements (e.g., CLIA/CAP) is strongly preferred

Responsibilities

• Lead the end-to-end operational planning for a diverse portfolio, including Laboratory Developed Tests (LDTs), digital product rollouts, and the integration of GenAI into core workflows
• Identify and resolve execution risks and bottlenecks; partner cross-functionally to re-engineer processes for scalability
• Collaborate with Product, Engineering, and Applied AI teams to define and implement features—with a specific focus on evaluating GenAI opportunities to automate administrative burdens and streamline handoffs
• Own high-impact projects directly while overseeing dedicated team members and workstream leads; step in to provide deep-dive analysis and problem-solving whenever necessary
• Define, track, and report on success metrics (KPIs/OKRs), ensuring all initiatives align with broader business objectives
• Establish and maintain rigorous documentation standards to ensure operational consistency and regulatory alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Director