Director, Operations

CCS•Clearwater, FL

About The Position

The Director, Operations develops departmental goals, objectives, operating plans, policies, and short- and long-range objectives. This role leads daily departmental operations, ensuring fiscal accountability and effective execution of department metrics and revenue goals. The Director analyzes, reports, and communicates forecasts, results, and action plans related to business operations. The successful candidate reports directly to the Vice President/Senior Vice President. The position location is flexible, and the candidate must be willing to travel frequently.

Requirements

Bachelor’s degree (BA/BS) from a four-year college or university and at least 5 years of related experience, or an equivalent combination of education and experience.
At least 3 years of supervisory and/or management experience.
Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.
Willingness to travel frequently.

Responsibilities

Lead, plan, coordinate, and implement daily departmental operations while achieving performance plans and revenue goals, with a focus on quality, production, and employee engagement.
Work with the SVP of Operations and cross-departmental leaders to develop long-term departmental strategies for achieving and exceeding operating plans and budgets.
Direct daily operational activities and motivate direct reports to meet and exceed departmental goals in a customer-focused manner.
Lead implementation of new systems or processes to improve operational efficiencies.
Determine needs, reduce costs, and analyze areas requiring improvement.
Improve existing processes and develop new ones to maximize conversion rates and reduce patient attrition while focusing on the patient experience.
Monitor, measure, and report operational issues, opportunities, development plans, and achievements; evaluate results against established goals.
Analyze and communicate forecasts, day-to-day results, and action plans to the executive team and internal stakeholders.
Ensure sound fiscal business practices and financial reporting, fostering accountability.
Establish and maintain systems for measuring organizational and direct-report performance.
Ensure proper training, guidance, coaching, and development of the team.
Communicate and implement company work rules, performance standards, and departmental operating policies.
Direct resolution of employee concerns and disciplinary matters.
Maintain confidentiality when handling sensitive information.
Maintain regular, predictable, consistent attendance and flexibility to meet departmental needs.
Follow Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.
Abide by applicable regulations, policies, procedures, and standards.
Exercise cost-control measures, maintain positive customer-service relationships, communicate openly, organize and complete work effectively, and meet productivity requirements.
Demonstrate team-oriented behavior, participate in Continuous Quality Improvement, and represent the organization professionally.