Director, Operations

VIXXO•Hartford, CT

11d•Onsite

About The Position

The Director, Operations provides strategic oversight and operational management for a Vixxo business unit serving multiple customers. The role is accountable for operational performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives. Based in Vixxo’s Bloomfield, Connecticut office, the Director leads facility operations, service delivery, process improvement, financial reporting, staffing, and customer and service-provider relationships across multiple properties and locations.

Requirements

At least 8–10 years of progressively responsible facility management experience, including at least 3 years in a leadership role.
Proven track record of process improvement and operational transformation.
Experience overseeing larger teams, complex portfolios, multiple facilities, and client stakeholders.
Strong analytical skills and proficiency in data analysis tools.
Demonstrated success in project management and change leadership.
Excellent communication and presentation skills.
Proven leadership in human resource management, staff development, and performance oversight.
Strong understanding of contract management, compliance, and procurement.
Advanced Microsoft Office Suite skills and experience with AI.
Strong financial discipline, including budgeting, forecasting, and variance analysis.
Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or a related field is described as preferred and required.

Nice To Haves

Experience managing critical environments and using CMMS/work-order systems.
MBA or advanced degree in a relevant field.
Industry-specific expertise relevant to Vixxo’s business.
Experience in high-growth or scaling environments.

Responsibilities

Provide strategic leadership and direction for daily facility operations, ensuring services are efficient and aligned with company policies and ownership goals.
Lead business-unit process improvement initiatives and promote operational excellence and continuous improvement.
Build and lead high-performing operations teams across multiple functions.
Manage service-delivery performance to meet service-level agreement requirements and customer budgets.
Ensure timely, professional responses to client and tenant requests.
Create executive dashboards and regular performance reports.
Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
Present insights and recommendations to senior leadership.
Establish predictive analytics for proactive operations management.
Direct hiring, training, performance evaluations, and employee engagement while fostering a productive and compliant workplace.
Manage diverse teams across multiple properties and locations, maintaining alignment with strategic goals and operational consistency.
Ensure service providers comply with Vixxo and customer requirements and establish partnerships that support both.
Build and maintain relationships with key client stakeholders to drive customer satisfaction and retention.
Promote innovation, best practices, and continuous service optimization.