Director, Operations

UniGroup•Des Peres, MO

24d•Onsite

About The Position

The Director, Operations provides strategic leadership for UniGroup's transportation and logistics network. The role oversees efficient capacity planning, resource utilization, and service execution across multiple product lines, while optimizing transportation capacity, strengthening the Contract Truckman (CT) network, and supporting the growth of Express and transportation services. It combines strategic planning with hands-on operational leadership and close partnership with agents, Contract Truckmen, customers, and internal teams to improve network performance, profitability, and service.

Requirements

Bachelor's degree in Business, Transportation, Logistics, Supply Chain, or a related field; equivalent experience may be considered.
Eight or more years of transportation, logistics, fleet operations, or related industry experience.
Five or more years of leadership experience managing teams and driving operational results.
Strong understanding of transportation operations, capacity management, and network optimization.
Experience analyzing operational and financial performance metrics to drive business decisions.
Strong communication, relationship-building, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Candidates must be legally authorized to work in the United States on a permanent basis; visa sponsorship or employment authorization support is not available.

Nice To Haves

Experience supporting transportation networks that utilize owner-operators, independent contractors, carriers, or Contract Truckmen.
Truckload (TL), transportation brokerage, fleet operations, or logistics management experience.
Experience utilizing transportation load boards, carrier sourcing strategies, or capacity management tools.
Experience leading operational transformation, network optimization, or growth initiatives.
Familiarity with household goods, moving, transportation, or logistics industries.
Experience presenting business recommendations and operational updates to executive leadership.

Responsibilities

Lead transportation operations across multiple product lines, ensuring efficient capacity planning, resource utilization, and service execution.
Develop and execute strategies to optimize transportation capacity and maximize fleet and Contract Truckman utilization.
Partner with agents, Contract Truckmen, customers, and internal stakeholders to strengthen relationships and support business growth.
Monitor transportation volume, market capacity, and operational performance to identify improvement opportunities.
Drive operational excellence through process improvements, technology enhancements, and best-practice development.
Collaborate with sales, operations, and business leaders to align transportation capabilities with customer needs and growth objectives.
Support Contract Truckman recruitment, retention, and network development initiatives.
Evaluate financial and operational performance metrics to improve efficiency, profitability, and customer satisfaction.
Ensure compliance with industry regulations, company policies, and contractual requirements.
Manage departmental budgets, expenses, and operational resources.
Prepare and present operational updates, performance metrics, and strategic recommendations to senior leadership.
Lead, coach, and develop a high-performing team focused on accountability, collaboration, and continuous improvement.
Support additional projects and strategic initiatives as assigned.