Director Operations

BCD

3d • $100,000 - $125,000 • Remote

About The Position

The Director Operations will drive BCD Travel’s centralized service strategy, ensuring services continue to meet the needs of the company and its customers. The role defines and designs processes for shared and dedicated support teams in alignment with the evolving operational service strategy.

The position sets departmental goals and direction, communicates service scope and deliverables to commercial and operations teams, and manages the operation budget, including forecasts, planning, and performance. It also supports succession planning, career development, and retention; applies industry knowledge to operational best practices and improvements; and manages KPIs while coaching and developing teams.

This is a remote, full-time position in the United States. Work schedules require flexibility and may include day, evening, overnight, weekend, and holiday shifts based on business needs. The stated salary range for applicable U.S. jurisdictions is $100,000–$125,000, with actual compensation dependent on skills, qualifications, experience, and location.

Requirements

• Prior experience leading a customer service organization.
• Thorough knowledge of the travel industry, fares, and markets.
• Excellent oral and written communication skills in English.
• Ability to manage multiple tasks effectively and simultaneously.
• Ability to lead by setting direction, developing teamwork and collaboration, and achieving results through others.
• Problem-solving capability, including anticipating, analyzing, and resolving issues at strategic and tactical levels.
• Thorough knowledge and proficiency in Microsoft Office applications.
• Flexibility regarding work schedules, which may include day, evening, overnight, weekend, and holiday shifts based on business needs.

Responsibilities

• Set department goals and direction to support the achievement of organizational goals.
• Communicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables.
• Manage all aspects of the operation budget, including forecasting, budget planning, and performance against budget.
• Provide effective succession planning, career development support, and team retention.
• Apply industry knowledge to provide direction on best practices and identify and implement operational improvements.
• Manage KPIs and coach, mentor, and develop teams to ensure optimal performance against goals.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow skills and career.
• Generous vacation days.
• A compensation package that includes mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• Work From Anywhere opportunity for 60 days per year.
• Inclusive work environment where diversity is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed