Director, Operations

MPOWERHealth • Addison, TX

19d

About The Position

The Director, Clinical Operations leads the centralized support operation behind MPOWERHealth’s clinical organization, including scheduling, clinical coordination, workforce planning, and team member engagement. This high-visibility leadership role sets the strategy and oversees daily execution of these functions, while shaping how the operation scales as the company grows. The Director builds and develops leaders and teams, improves processes, and uses data to guide operational decisions. The role also oversees resources and budgets, leads the rollout of new tools and processes, and supports acquisition diligence and integration.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field, or equivalent experience.
• Significant experience leading operational support teams in healthcare, clinical services, or another complex service environment.
• Track record of managing multiple teams, developing leaders, and improving operational performance.
• Hands-on experience with workforce planning, scheduling operations, process improvement, and KPI management.
• Strong analytical skills and ability to turn data into business decisions.
• Ability to influence across functions and lead change in a fast-moving environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Set strategy and oversee daily execution for clinical scheduling, coordination, and administrative support, aligned with company goals.
• Coach and develop leaders across multiple teams, set clear expectations, and foster accountability, engagement, and retention.
• Own staffing models, capacity planning, and scheduling processes to maintain reliable clinical coverage as demand grows.
• Streamline and standardize workflows, identify automation opportunities, and connect clinical teams with corporate functions.
• Define and track KPIs for productivity, service levels, and quality, and use the findings to drive action.
• Oversee budgets, vendors, and expenses, with a focus on cost efficiency and sustainable growth.
• Roll out new tools and processes, and support acquisition diligence and integration by harmonizing processes, systems, and teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director