Director Operations

Western Dental•Central San Antonio, TX

About The Position

The Director of Operations directs business across a regional market, contributing to the company’s success through employee development, growth and profit objectives, customer service, hiring, coaching, and control of payroll, facility, and operating expenses. As the head of the region, this role motivates, mentors, and guides Business Managers and supports a welcoming environment centered on service and care. Exemplary planning, organization, and communication skills are key; dental industry experience is highly preferred. This is a field-based position requiring frequent travel to offices throughout the region, with travel within the territory five days in the field. The Director drives operational, financial, and clinical performance across regional dental offices; monitors performance goals and KPIs; develops strategies to improve results; and collaborates with the executive team to align regional goals with organizational priorities. The role also leads and develops office leaders and partners with clinical teams to support patient care, quality, and compliance standards.

Requirements

Bachelor's degree.
At least three years of experience managing three or more practice or site locations; dental industry experience is preferred.
Proven track record of year-over-year growth.
Proven track record of measurable, successful customer service initiatives.
Ability to forecast and analyze business trends to maximize territory performance and profitability.
Ability to create and maintain a budget.
Ability to travel within the required territory five days in the field.
Strong planning, organization, and communication skills.

Nice To Haves

Dental industry experience.

Responsibilities

Direct business operations across the market, including employee development, growth and profit objectives, customer service, hiring, coaching, and control of payroll, facility, and operating expenses.
Drive operational, financial, and clinical performance across all dental offices in the region.
Oversee day-to-day office operations to meet or exceed goals for patient volume, revenue, profitability, and patient satisfaction.
Analyze and interpret key performance indicator data and implement strategies to improve results.
Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Lead, mentor, and develop office leaders, fostering accountability, collaboration, and continuous improvement.
Provide ongoing coaching and professional development opportunities to support employee engagement and retention.
Promote transparent communication, teamwork, and alignment with company values.
Partner with clinical teams to ensure consistent standards of patient care, quality, and compliance.
Travel within the required territory and visit offices throughout the region.