Director, Operations Strategy & System Performance Improvement

Exol

5d•$165,000 - $227,700•Remote

About The Position

The Director, Operations Strategy & System Performance Improvement is a high-impact leadership role focused on optimizing the performance of Symbotic’s advanced automation systems across customer distribution environments. In this role, you will be responsible for ensuring our robotic and software-driven solutions operate at peak efficiency—driving measurable improvements in throughput, reliability, and overall operational performance. You will lead the end-to-end identification and execution of performance improvement initiatives across highly automated sites—diagnosing system constraints, uncovering opportunities through data, and implementing solutions that scale across the network. Working directly within live customer environments, you will partner closely with site leadership while collaborating with engineering, product, and cross-functional teams to translate insights into action and deliver sustained results. This role blends strategy with execution. You will influence priorities at both the site and executive level, drive alignment across diverse stakeholders, and lead initiatives from concept through deployment—ensuring solutions are not only designed, but successfully implemented, adopted, and scaled. Success in this role requires strong operational rigor, technical curiosity, and the ability to navigate complex, fast-paced environments while delivering meaningful, measurable impact. Symbotic is redefining warehouse automation for the world’s largest retailers and distributors by delivering intelligent, end-to-end systems that blend advanced robotics, AI-driven software, and high-density storage. Our solutions operate at scale, enabling customers to move product faster, more accurately, and more efficiently across their supply chains. This role is part of Symbotic’s Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of customer operations, engineering, and product, the team drives execution of high-impact initiatives, translates operational insight into action, and ensures our automation continues to perform at the highest level long after go-live.

Requirements

Bachelor's degree in Business, Industrial Engineering, Operations, or a related field.
Minimum of 12 years of experience in consulting, operations strategy, supply chain, or operations within complex operational environments.
Proven experience owning or driving performance across multi-site operations, large-scale systems, or enterprise-level initiatives.
Demonstrated ability to lead cross-functional initiatives from problem identification through execution.
Significant experience in customer-facing or highly stakeholder-intensive roles.
Exposure to automation, robotics, or highly mechanized systems (e.g., warehouse automation, manufacturing, AS/RS, etc.)
Proven ability to influence and drive outcomes without direct authority.
Strong analytical skills with the ability to translate data into actionable insights (advanced Excel required; SQL/Python a plus).
Excellent communication skills with the ability to engage effectively from the warehouse floor to executive leadership.

Nice To Haves

MBA or advanced degree.
Experience in warehouse automation, robotics, or large-scale distribution environments.
Background in top-tier consulting (operations/supply chain) combined with execution experience.
Experience scaling new technologies or operating models across multiple sites.
Familiarity with WMS/WCS systems, performance analytics tools, or Lean/Six Sigma methodologies.

Responsibilities

Serve as a strategic partner to customers, driving operational performance and continuous improvement through strong collaboration and insight.
Identify, prioritize, and lead high-impact, cross-functional initiatives that enhance throughput, system reliability, and overall operational efficiency.
Partner cross-functionally to drive innovation, validate new capabilities, and scale solutions from pilot phases through full network deployment.
Translate system performance data into clear insights and actionable plans, establishing KPIs that drive accountability across sites.
Partner directly with site General Managers and operations leaders to diagnose performance gaps and implement change within live environments.
Collaborate with engineering, product, and technical teams to resolve system constraints and influence product and process improvements.
Lead executive-level and site-level discussions to align priorities, drive decisions, and maintain momentum across stakeholders.
Adapt operating plans and priorities in response to evolving customer needs, system performance, and business strategy.
Build deep expertise across automation systems, controls, software, and warehouse operations.
Lead, mentor, and develop a high-performing team, fostering a culture of ownership, accountability, and continuous improvement.