Director, Operations & Services

Mobile Communications America Inc•Timonium, MD

5h•Remote

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Operations Director in a Remote capacity to support our fast-growing Data division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. The Operations Director is responsible for leading and optimizing all operational functions involved with deploying in-building wireless solutions. This role oversees project execution, field operations, installation performance, resource planning, vendor coordination, safety, quality, and operational process improvement. The Operations Director ensures DAS projects are delivered on time, within budget, and in alignment with customer, regulatory, and company standards. This leader will report to the Vice President of the In-Building Wireless Solutions organization and will partner closely with Engineering, Sales, Network Services, Finance, and Executive Leadership to support growth, improve operational efficiency, and drive a high-performance culture across the organization. The Director will have over 100 people in their organization working across a large part of the United States. The team members include technicians, project managers, project coordinators, service managers, and construction managers. The Director is responsible for driving and forecasting revenue from executed contracts and maximizing P&L contribution from that revenue.

Requirements

Bachelor’s degree in Business, Operations, Engineering, Telecommunications, Construction Management, or related field; equivalent experience may be considered.
8+ years of progressive operational leadership experience, preferably in DAS, wireless infrastructure, telecommunications, low-voltage systems, or related technical/construction environments.
5+ years of people leadership experience managing multiple teams, functions, or regions.
Strong knowledge of DAS deployment, wireless infrastructure, site operations, construction workflows, and project delivery practices.
Experience managing budgets, labor planning, vendor performance, and operational reporting.
Strong understanding of safety, quality, and compliance practices in field-based operations.
Proven success improving operational efficiency, scaling teams, and delivering results in a fast-paced environment.
Strong communication, leadership, problem-solving, and decision-making skills.

Nice To Haves

Experience in neutral host DAS, public venue DAS, in-building wireless systems, or large-scale telecom infrastructure projects.
Familiarity with carrier requirements, permitting, testing/commissioning, and field deployment standards.
PMP, Lean, Six Sigma, OSHA, or related operational/project certifications.
Experience with ERP, project management, or workforce planning systems.

Responsibilities

Direct and manage day-to-day operations for DAS deployment, installation, commissioning, and support activities.
Develop and execute operational strategies that support company growth, customer satisfaction, and profitability goals.
Establish and monitor operational KPIs, productivity metrics, and service delivery standards.
Lead workforce planning, scheduling, and resource allocation to ensure efficient execution across multiple projects and markets.
Drive continuous improvement initiatives to streamline workflows, reduce delays, and improve quality and cost performance.
Oversee operational support for DAS projects from kickoff through closeout, ensuring timelines, budgets, and deliverables are met.
Partner with Project Managers and Engineering teams to ensure accurate planning, readiness, and successful execution.
Monitor project risks, field issues, escalations, and capacity constraints; develop mitigation plans as needed.
Ensure appropriate coordination across internal teams, subcontractors, vendors, carriers, venue stakeholders, and customers.
Support commissioning, testing, and handoff processes to ensure successful project completion.
Lead, coach, and develop operations managers, field teams, warehouse/logistics personnel, and other operational staff.
Build a culture of accountability, collaboration, safety, and execution excellence.
Establish clear performance expectations and provide ongoing feedback, training, and development opportunities.
Support talent planning, hiring, succession planning, and retention efforts within the operations function.
Manage operational budgets, labor utilization, contractor spend, and cost controls to maximize profitability.
Partner with Finance and Executive Leadership on forecasting, capacity planning, and operational reporting.
Review operational performance data and recommend actions to improve margins, reduce rework, and optimize resource use.
Ensure accurate tracking of labor, materials, and equipment across projects and operational activities.
Standardize and enforce operational processes, SOPs, and best practices across the organization.
Ensure compliance with safety standards, customer requirements, carrier specifications, and applicable codes/regulations.
Lead quality assurance efforts to minimize rework and improve installation consistency and documentation.
Oversee operational readiness for audits, reporting, and compliance requirements.
Promote and maintain a strong safety culture across all field and operational teams.
Manage operational relationships with subcontractors, equipment vendors, logistics providers, and service partners.
Support customer-facing operational discussions, escalations, and service reviews as needed.
Ensure vendors and subcontractors meet service, quality, safety, and performance expectations.
Collaborate with Sales and Account Management to support customer satisfaction and long-term partnership growth.