DIRECTOR OF OPERATIONS - SHARED SERVICES

Compass Group

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients, including Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. The Director of Shared Services (DSS) – NSC & KES provides enterprise leadership and governance across Shared Services functions that enable and scale service delivery for both the National Service Center (NSC) and Kitchen Equipment Services (KES) divisions. This role has oversight of Sourcing & Supplier Management, Project Management, and Technology Enablement, ensuring these shared capabilities consistently support operational excellence, compliance, cost efficiency, and client value. The Director of Shared Services is accountable for building and maintaining standardized, scalable solutions that support onboarding through steady-state service. With a continuous improvement mindset, the DSS will ensure strong governance of vendors, assets, systems, and data. This role partners closely with Operations, Client Services, Finance, Sales, and Strategic Account leadership.

Requirements

Bachelor’s degree required
5+ years of experience in shared services, facilities management, sourcing
Progressive leadership experience in sourcing, project management & technology teams
Strong contract, compliance, and vendor management background
Financial acumen with cost-optimization experience
Strong executive communication and stakeholder management skills

Nice To Haves

Advanced degree preferred
Experience supporting both centralized service centers and field operations
Background in facilities management, asset services, or outsourced service environments
Experience leading enterprise platform transformations or integrations

Responsibilities

Provide enterprise oversight of vendor procurement supporting NSC and KES services.
Ensure supplier accountability, compliance validation, and performance governance across all service lines.
Establish standards for supplier onboarding, credentialing, and continued compliance.
Ensure primary and back‑up suppliers are in place by market, geography, and service type, including remote locations.
Oversee field asset management programs, including asset validation, tagging & data accuracy, asset lifecycle tracking & replacement sourcing, field intern acquisition & training, and confirmation of data integrity for preventive maintenance & repair.
Provide/ensure oversight of onboarding infrastructure to Clients, Sales and Solutions teams, Operations teams, and Vendors.
Ensure shared services processes deliver fast, compliant, and scalable results from contract award through go-live readiness & onboarding.
Establish and maintain standard operating procedures across shared services functions.
Ensure ongoing training and retraining aligned to process changes, platform enhancements, and compliance requirements.
Govern KPI tracking and accountability frameworks supporting shared services performance.
Own governance for supplier pricing, contract management, renewals, and amendments, including Master Service Agreements (MSAs) and Stand‑alone agreements.
Maintain alignment of sourcing with operational needs, market dynamics, and cost‑efficiency goals.
Partner with Procurement to drive supplier optimization & consolidation.
Validate informed sourcing decisions for asset replacement, specialized services, and large scope‑ needs.
Provide leadership for asset replacement sourcing, including decommissioning coordination & installation oversight and multi‑supplier acquisition strategies.
Govern project management standards for larger construction or replacement scopes, defined scopes of work, in scope, on time & on budget project delivery, field assessments, on‑site coordination, and client engagement throughout.
Own Strategy, Development & Integration for NSC and KES technology, including development, integration, and maintenance.
Govern SAP based‑ expansion capacity and system scalability.
Oversee the replacement of POLY and platform interfaces with JLL, CBRE, Corrigo.
Drive Source-to-Pay (S2P) system connectivity and process integration.
Establish/maintain standards for work order creation, validation, escalation, tracking & KPI reporting.
Establish/maintain standards for QR scanning and field asset level‑ data capture.
Establish/maintain standards for client access to real-time metrics on demand.
Establish/maintain standards for supplier dispatch, PM scheduling, invoice matching.
Establish/maintain standards for account projected vs. actual asset-level spend analysis.
Leverage technology to drive streamlined workflows, labor cost reduction, improved visibility into repair spend by asset, and business transformation with automation & analytics solutions.
Partner with NSC and KES Operations Leaders, Strategic Account Managers, Client Services Leadership, Finance, Sales, and Solutions Teams.
Ensure shared services capabilities are aligned to client commitments, contract models, and operational needs.
Assume escalation & decision point contact for systemic shared services risks or gaps.
Own shared services strategy and governance.
Own supplier sourcing, compliance, and contract enablement.
Own asset management validation and lifecycle programs.
Own project management standards and large-scope‑ support.
Own technology platforms, integrations, and data integrity.
Own cross-‑enterprise enablement for NSC and KES.
Own Key Performance Indicators (KPIs).
Own ontime onboarding and go‑-live‑ enablement.
Own technology uptime, adoption, and reporting accuracy.
Own cost savings and labor efficiency improvements.

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws