DIRECTOR OF OPERATIONS - SHARED SERVICES

Compass Group•Village of Johnson City, NY

1d•$125,000 - $130,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Director of Shared Services (DSS) – NSC & KES provides enterprise leadership and governance across Shared Services functions that enable and scale service delivery for both the National Service Center (NSC) and Kitchen Equipment Services (KES) divisions. This role has oversight of Sourcing & Supplier Management, Project Management, and Technology Enablement, ensuring these shared capabilities consistently support operational excellence, compliance, cost efficiency, and client value. The Director of Shared Services is accountable for building and maintaining standardized, scalable solutions that support onboarding through steady-‑state service. With a continuous improvement mindset, the DSS will ensure strong governance of vendors, assets, systems, and data. This role partners closely with Operations, Client Services, Finance, Sales, and Strategic Account leadership. Key Areas of Oversight Shared & Technical Services Sourcing & Supplier Management Project Management & Asset Lifecycle Programs Technology Platforms & Integrations Process & Workflow Consistency Continuous Improvement Focus

Requirements

Bachelor’s degree required; advanced degree preferred
5+ years of experience in shared services, facilities management, sourcing
Progressive leadership experience in sourcing, project management & technology teams
Strong contract, compliance, and vendor management background
Financial acumen with cost-o‑ptimization experience
Strong executive communication and stakeholder management skills

Nice To Haves

Experience supporting both centralized service centers and field operations
Background in facilities management, asset services, or outsourced service environments
Experience leading enterprise platform transformations or integrations

Responsibilities

Provide enterprise oversight of vendor procurement supporting NSC and KES services.
Ensure supplier accountability, compliance validation, and performance governance across all service lines.
Establish standards for supplier onboarding, credentialing, and continued compliance.
Ensure primary and back‑up suppliers are in place by market, geography, and service type, including remote locations.
Oversee field asset management programs, including: Asset validation, tagging & data accuracy Asset lifecycle tracking & replacement sourcing Field intern acquisition & training Confirmation of data integrity for preventive maintenance & repair
Provide/ensure oversight of onboarding infrastructure to: Clients Sales and Solutions teams Operations teams Vendors Ensure shared services processes deliver fast, compliant, and scalable results from contract award through go-live readiness & onboarding
Establish and maintain standard operating procedures across shared services functions.
Ensure ongoing training and retraining aligned to process changes, platform enhancements, and compliance requirements.
Govern KPI tracking and accountability frameworks supporting shared services performance.
Own governance for supplier pricing, contract management, renewals, and amendments, including: Master Service Agreements (MSAs) Stand‑alone agreements (e.g., AVETTA, GRMS, DISA) Maintaining alignment of sourcing with operational needs, market dynamics, and cost ‑efficiency goals. Partnering with Procurement to drive supplier optimization & consolidation. Validating informed sourcing decisions for asset replacement, specialized services, and large scope‑ needs.
Provide leadership for asset replacement sourcing, including: Decommissioning coordination & Installation oversight Multi‑supplier acquisition strategies
Governing project management standards for: Larger construction or replacement scopes Defined scopes of work In Scope, On time & On budget project delivery Field assessments, on‑site coordination Client engagement throughout
Ownership of Strategy, Development & Integration for NSC and KES including: Development Integration Maintenance Govern SAP based‑ expansion capacity and system scalability.
Oversee the replacement of POLY and platform interfaces with: JLL CBRE Corrigo Drive Source-to-Pay (S2P) system connectivity and process integration
Establish/maintain standards for: Work order creation, validation, escalation, tracking & KPI reporting QR scanning and field asset level‑ data capture Client access to real-time metrics on demand Supplier dispatch, PM scheduling, invoice matching, Account projected vs. actual asset-level spend analysis
Cost Efficiency & Automation by leveraging technology to drive: Streamlined workflows Labor cost reduction Improved visibility into repair spend by asset Business transformation with automation & analytics solutions.
Cross Functional Leadership & Collaboration, by partnering with: NSC and KES Operations Leaders Strategic Account Managers Client Services Leadership Finance, Sales, and Solutions Teams Ensure shared services capabilities are aligned to client commitments, contract models, and operational needs. Assume escalation & decision point contact for systemic shared services risks or gaps.