HR Director - Shared Services

Penske • Cumru Township, PA

1d • Onsite

About The Position

Penske’s HR Shared Services team is a centralized team that delivers consistent, high-quality support to associates, leaders, and the HR team by providing valuable guidance, information, and efficient administration of core HR programs, policies, and processes. The team plays a critical role in the associate experience, providing reliable support at key moments across the employment lifecycle. This role requires a transformational leader who can define and execute a clear strategy while ensuring flawless process execution and a strong customer experience.

Comprised of three core functions - Leaves and Accommodations, the MyPenskeHR Contact Center, and Centralized HR - the team serves as a foundational component of the HR organization. The Shared Services Director is a key member of the HR team, partnering with divisional leaders to shape and continuously improve this function in alignment with business needs.

The Director will drive a best-in-class shared services model by optimizing processes, standardizing practices, and improving efficiency and scalability. This includes ensuring timely, accurate responses to HR inquiries, maintaining full compliance with all applicable regulations across the U.S. and Canada, and strengthening centralized HR service delivery.

Success in this role includes building and developing an engaged, service-oriented team, fostering a culture of accountability and continuous improvement, and establishing clear performance metrics to ensure quality, consistency, and operational excellence.

This position requires effective communication and collaboration with Corporate and Field HR partners, Payroll, Labor Relations, Legal, as well as field operations and corporate leadership.

This position is based out of Penske’s corporate offices in Reading, PA, 75 miles northwest of Philadelphia. Relocation assistance may be available for qualified candidates. This position is an office first position, in office at least 4 days a week.

Responsibilities

• Strategic Leadership: Partner with the HR Leadership Team to define and execute a forward-looking strategy, goals, and operating model for Shared Services. Ensure alignment to business priorities by enabling continuity, upholding service and compliance standards, and driving efficiency across HR processes. Foster a culture where associates can perform at their best and customers receive empathetic, professional, and knowledgeable support.
• Analytics & Insights: Lead the development and delivery of executive-level reporting and dashboards. Leverage data and insights to proactively identify challenges, inform decisions, and uncover opportunities for optimization. Continuously evaluate process effectiveness and drive data-informed improvements that enhance service quality and operational performance.
• People Leadership: Build, lead, and develop a high-performing team of managers, supervisors, and technical specialists. Provide coaching, direction, and clear performance expectations, while embedding a strong performance management culture focused on accountability, growth, and results.
• Operational Excellence: Drive continuous improvement initiatives to ensure processes are efficient, scalable, and fully compliant. Champion standardization, simplification, and flawless execution across all Shared Services functions.
• Associate Engagement: Lead efforts to create and sustain a highly engaged workforce across Shared Services. Partner with leadership to implement programs and practices that strengthen engagement, inclusion, and overall team effectiveness.
• Talent Development: Oversee coaching, training, and development strategies to ensure team members have the capabilities needed to succeed. Build a strong leadership bench by developing managers and supervisors who demonstrate professionalism, collaboration, and operational excellence.
• Workforce Planning: Collaborate with leadership and systems/process experts to align staffing models with business demand, ensuring appropriate coverage, resource optimization, and service levels across hours of operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees