Director HR Shared Services

NY United Health Services • Binghamton, NY

4d • $60 - $89

About The Position

The Director, HR Shared Services is a builder and operational leader responsible for establishing, standardizing, and continuously improving the HR service delivery infrastructure at United Health Services. This role provides strategic and day-to-day leadership across three interconnected functions: HR Connect (the enterprise employee and manager services team), HR Compliance, and HR Communications — including recruitment marketing. As a core member of the HR leadership team, the Director, HR Shared Services serves as the operational backbone of the HR function — ensuring that employees and leaders across all UHS campuses and care sites can access HR support that is consistent, responsive, accurate, and aligned to the UHS employee experience. This leader brings a builder's mindset: capable of designing infrastructure from the ground up, establishing service-level standards, and building a team culture grounded in customer service, accountability, and continuous improvement. The Director also serves as a key partner in UHS's HR transformation journey — supporting Workday optimization, the development of self-service capabilities, and the evolution of HR service delivery toward a scalable, technology-enabled model that frees HR Business Partners and strategic HR leaders to focus on high-value work.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Communications, or related field required.
• Minimum 8 years of progressive HR experience, with at least 4 years in a leadership role overseeing HR operations, shared services, or a comparable service delivery function.
• Demonstrated experience building or significantly improving an HR shared services or HR operations function — including SLA development, team design, and knowledge management.

Nice To Haves

• Master's degree (MBA, MHA, MS-HR, or equivalent) preferred.
• Healthcare or other regulated industry experience strongly preferred; familiarity with Joint Commission workforce standards, healthcare employment law, and clinical credentialing compliance a plus.
• Experience with HR communications, employer branding, or recruitment marketing strongly preferred.
• Proficiency with Workday HCM, particularly case management, HR Connect/help desk modules, and employee and manager self-service configuration and support.
• Experience developing or managing an HR knowledge base or policy library; familiarity with knowledge management best practices.
• Working knowledge of federal and state employment law, including FLSA, FMLA, ADA, EEOC regulations, and healthcare-specific workforce requirements.
• Demonstrated ability to develop and manage HR communications across multiple channels; strong writing and editing skills.
• Experience with recruitment marketing platforms, employer review sites (Glassdoor, Indeed), career site management, and digital recruitment advertising preferred.
• Data fluency — ability to build, interpret, and present HR service delivery metrics, SLA dashboards, and compliance reports to HR and operational leadership.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Benefits

• We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• From day one, PTO starts accruing so you can take time to recharge.
• We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards.
• When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
• With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads.
• We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager