HR Shared Services Specialist

Franklin Templeton•Boston, MA

1d•$53,000 - $60,000•Hybrid

About The Position

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Requirements

3 years in HR including providing customer service and administrative support
Bachelor’s degree or equivalent experience
Foundational HR knowledge
Familiarity with Workday, Microsoft Office, and ServiceNow case management tools
Strong focus on data integrity and security
Problem-solving and process improvement skills
Ability to interpret data and lead corrections
Attention to detail and ability to prioritize
Multitasking in a fast-paced environment
Excellent listening and consulting with employees through personal and sometimes difficult circumstances
Adaptability to change
Results-driven and solutions-oriented
Relationship-building and sound judgment
Exceptional time management and communication skills

Nice To Haves

Associate Professional in Human Resources (aPHR) certification

Responsibilities

Assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
Support self-service processes in Workday, offering real-time solutions.
Work with Payroll and other teams to resolve employee inquiries.
Maintain up-to-date knowledge of HR processes and policies.
Update Shared Services documentation.
Support HR functions with projects and administrative tasks.
Help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.

Benefits

Annual discretionary bonus
401(k) plan with a generous match
Recognition rewards
Competitive healthcare options
Insurance
Disability benefits
Employee stock investment program
Learning resources
Career development programs
Reimbursement for certain education expenses
Paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
Wellbeing program
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
Employee Stock Investment Program
Tuition Assistance Program
Purchase of company funds with no sales charge
Onsite fitness center and recreation center
Onsite cafeteria