Director - Operations - Field Ops CRO

Keplr Vision • Atlanta, GA

20h • Hybrid

About The Position

We’re seeking a dynamic Director of Operations to lead and grow a multi-site practice network across the Atlanta market. This is a high-impact leadership role responsible for driving operational excellence, developing strong practice teams, and delivering exceptional patient experiences across 10-20 practices. If you thrive in a fast-paced, field-based leadership role and enjoy building high-performing teams, this is your opportunity to make a meaningful impact while helping shape the future of a growing organization.

Requirements

• Proven multi-site leadership experience (healthcare or service-based environment)
• Strong operational and financial acumen with experience managing KPIs and performance
• Demonstrated ability to coach, influence, and develop leaders
• Comfortable working in a field-based role with regular travel
• Exceptional communication, problem-solving, and decision-making skills
• Self-motivated, adaptable, and driven to deliver results
• Must reside in the Atlanta area

Nice To Haves

• Experience in optometric or healthcare practice operations is a plus

Responsibilities

• Lead, coach, and develop Practice Managers to drive performance, engagement, and accountability
• Partner with clinical and operational leaders to ensure exceptional patient care and business outcomes
• Analyze KPIs and financial performance to identify opportunities and implement improvement strategies
• Drive execution of operational initiatives and ensure consistency across practices
• Spend time on-site supporting teams – expectation is to be in practices regularly
• Support staffing, recruiting, onboarding, and succession planning across locations
• Build strong partnerships with Doctors and cross-functional teams (HR, Finance, Marketing, IT)
• Lead change management efforts and scale best practices across a growing footprint
• Ensure compliance with policies, procedures, and regulatory standards
• Act as a key escalation point for operational and patient experience issues

Benefits

• Be part of a rapidly expanding organization with significant growth
• Opportunity to build and scale operations across new markets
• High visibility role with direct impact on patient care and business success
• Collaborative leadership environment with strong cross-functional support

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees