Field Operations Director

Travelers • Hartford, CT

2d • $126,500 - $208,700 • Hybrid

About The Position

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Travelers Business Insurance continues to be an industry leader in an ever-changing marketplace. In this role, you will lead a team of Operations leaders in multiple sites to achieve results on a national scale. Bring your vision to life through strategic planning, competent business acumen, and your ability to motivate and engage others. As a member of the leadership team, the Operations Director requires the ability to lead a team in the seamless integration, communication, and execution of business strategies. This includes management of all operations and processes associated with policy service activities, execution of strategic initiatives and change management efforts, and continuous improvement of operational capabilities. You will also be responsible for the growth and retention of Business Insurance accounts while meeting profitability targets, lowering operating costs, and deepening agency relationships. At Travelers, we are committed to the development of our people and you will enable their future success by coaching, developing, and evolving the skill sets and expectations of your team.

Requirements

• College degree.
• 6 years of experience in underwriting, service, sales, claims, finance, and/or operations.
• 4 years management experience.
• Strong understanding of Property-Casualty products and services.
• Leadership. Exhibit courage and accountability in decision making to challenge the status quo and effectively influence across all levels.
• Support senior leaders in developing vision and strategy.
• Take responsibility for self, team, and business outcomes.
• Create a culture where innovative ideas are encouraged and supported.
• Independently and collaboratively resolve challenges and display a sense of urgency focused on continuous improvement and transformation that supports a customer centric service philosophy.
• Ability to resolve conflict and address escalated issues with optimum outcomes.
• Display strong leadership presence that inspires, develops, and engages staff, and put success of the organization and team above own interest.
• Business Acumen. Ability to leverage financial metrics to drive strategy that delivers business results within budget and census while mitigating expense to achieve profitability targets.
• Synthesize reporting metrics to determine organizational trends and subsequent opportunities to provide value for our customers and employees.
• Leverage and grow the diverse skillsets of peers and teams across all business segments to improve business results.
• Seeks opportunities to optimize workflows and resources across Operations.
• Connect metrics to broader organizational and industry trends, and translate trends into a communicable action plan.
• Strong operational skills with the ability to articulate processes clearly and methodically so the message is easily understood by others.
• Interpersonal Acumen. Development: Curious knowledge seeker, actively solicits feedback, remains openminded, and takes appropriate action for improvement.
• Engaged and passionate about developing self and others.
• Hold self and others accountable for results and behavior, managing performance effectively.
• Corporate Culture and Diversity: Effective team builder that creates a candid culture focused on the customer experience, continuous development, innovation, transparency, and results.
• Empower others and remove obstacles to achieve results.
• Focus on the employee experience, seek diversity of thought and require team to do the same in order to innovate, develop, and empower.
• Model the way with integrity, leadership, and support of initiatives.
• Relationship Manager: Commitment to an engagement plan, seeking input and partnering with others across the enterprise to achieve business objectives.
• Effective communicator that adapts style to the audience, informs, inspires action, influences direction, and maintains and fosters strong relationships.
• Resolve conflicts with empathy, caring, and understanding.
• Seek understanding and advocate for the best solution.
• Three years leadership experience with direct management of staff.
• Four years of experience in underwriting, service, sales, claims, and/or operations.

Nice To Haves

• CPCU, CIC, or similar insurance designation.

Responsibilities

• Partner with Underwriting leaders to create, align, and prioritize strategic direction.
• Interpret business results to define, articulate, and proactively determine future opportunities.
• Conceptualize, articulate, build a coalition of support, and drive flawless execution of a strategic action plan to achieve the broader Travelers’ vision.
• Exhibit effective change leadership abilities and successfully move teams through transformational change.
• Effectively lead virtual teams by building trust and engaging employees who work in remote settings to create dynamic teams.
• Assess workflow and ensure processes are as efficient as possible and consistently support a high-quality end-product; proactively make adjustments in collaboration with peers and partners as needed.
• Develop and implement long term staffing plans to anticipate turnover and job market conditions.
• Proactively identify training needs of leadership team and take action on under performing results.
• Create and maintain an engaging, welcoming, and collaborative organizational environment where Operations is a career destination.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager